Barbara Wangari Mwangi
Nairobi
Summary
Dedicated Receptionist with extensive experience in customer service and administrative support. Excels in managing front desk operations, coordinating appointments, and maintaining organised records. Skilled in multi-line telephone systems and office software, ensuring efficient communication and a welcoming environment. Committed to high standards of professionalism and cleanliness while effectively balancing multiple tasks in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Receptionist
Advanced Care Diagnostics And Renal Dialysis
Nairobi , Kenya
11.2022 - Current
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of the public.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Used Microsoft Office to track information, update records and write correspondence.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Captured and processed client information, entering data into online systems for wider company use.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Directed clerical tasks, including copying, faxing and file management.
- Organised smooth flow of incoming and outgoing parcels and communications.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Organised and updated master calendar of appointments, meetings and events.
- Enforced strong security processes by updating daily logs and tracking visitors.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Implemented feedback mechanisms for visitors, collecting insights to improve reception services continually.
- Helped to enforce policies and procedures, proactively addressing issues with management.
Social Media Assistant
Rasco Communications Limited
Nairobi, Kenya
03.2019 - 11.2022
- Managed multiple social media accounts across platforms such as Facebook, Twitter, and Instagram, increasing brand visibility and engagement.
- Responded promptly to comments and messages on social media platforms, fostering a positive community and enhancing customer service.
- Analysed social media metrics to evaluate performance, identify trends, and inform future content strategies for improved results.
- Worked with social media team members to coordinate ad campaigns with social media strategy.
- Created and curated engaging content, including images, videos, and blog posts, to drive interactions and increase followers.
- Provided exceptional customer service by responding to customer feedback and maintaining communications across all platforms.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Edited and proofread social media content to maintain high-quality standards and brand consistency across platforms.
- Analysed social media metrics regularly, identifying opportunities to optimise social media strategy.
- Created content promoting audience engagement and increased audience presence on company websites.
- Utilised social media advertising tools to target and retarget audiences, maximising reach and engagement with key demographics.
- Updated and maintained the brand's social media profiles, ensuring accurate and current information to reflect the brand's values and objectives.
- Kept up to date with social media platform trends to boost engagement.
- Assisted with brainstorming and creating content for all social media pages.
- Produced regular company updates, articles and blogs to promote on social media platforms.
Receptionist
Lukenya Gateaway
Nairobi, Kenya
05.2017 - 01.2019
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Responded to enquiries from clients, vendors and members of the public.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Used Microsoft Office to track information, update records and write correspondence.
- Captured and processed client information, entering data into online systems for wider company use.
Food Safety Intern
NAS Servair
Nairobi, Kenya
03.2016 - 01.2017
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Advised organisations on implementing government regulations concerning hygiene, sanitation and purity.
- Communicated food safety policies to employees, engaging them through presentations and demonstrations.
- Liaised with external food safety auditors to facilitate comprehensive annual audits.
- Updated food safety manuals and documentation to reflect changes in legislation and best practices.
- Assisted in controlling environmental health risks in workplace through practical and cost-effective methods.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Planned implementation for targeted prevention strategies.
- Worked in warehouses, factories, offices and building sites to evaluate environmental impacts.
- Kept accurate records of workplace procedures for future analysis.
- Assisted in the calibration and maintenance of laboratory equipment used in food testing procedures.
Education
Certificate of Higher Education - Food Production,sales and Service Management
Zetech University
Kenya01-2018
Skills
- Appointment scheduling
- Multi-line telephone operation
- Administrative support
- Data management
- Document handling
- Customer service
- Customer relations
- Client relations
- Friendly customer service
- Clear communication
- Communication strategies
- Team collaboration
- Multitasking ability
- Feedback implementation
- Professional hospitality
Languages
English, kiswahili
First Language
Interests
- Community Participation and Service
- Cooking and Baking
- Fine Arts
Timeline
Receptionist
Advanced Care Diagnostics And Renal Dialysis
11.2022 - Current
Social Media Assistant
Rasco Communications Limited
03.2019 - 11.2022
Receptionist
Lukenya Gateaway
05.2017 - 01.2019
Food Safety Intern
NAS Servair
03.2016 - 01.2017
Certificate of Higher Education - Food Production,sales and Service Management
Zetech University