Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Curt-Möbius Str.42

Summary

Experienced professional with a robust skill set encompassing Google IT support, Scrum Master proficiency, and social media marketing. Certified in Google IT Support via Coursera demonstrating advanced troubleshooting skills. Accomplished Scrum Master adept at guiding cross-functional teams and well-versed in the Scrum framework. Additionally, possesses social media marketing expertise, driving brand engagement through various platforms. Eager to leverage these combined skills to innovate, enhance productivity, and achieve organizational goals.

Overview

1821
1821
years of professional experience
1
1
Certification

Work History

SOCIAL MEDIA MANAGER

Crowd1
01.2020 - 01.2021
  • Home Office from Berlin)
  • Recruiting, building and managing a team
  • Selling educational packages to customers, Crowd1 (Home Office from Berlin)
  • Recruiting, building and managing a team
  • Selling educational packages to customers
  • Increased customer engagement through social media
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media
  • Developed and managed content calendars for each platform to establish timely and relevant posts
  • Designed and implemented social media strategies to align with business goals
  • Created and implemented impactful strategies to increase company brand awareness and engagement
  • Researched latest market trends and analyzed data to develop public relations strategies and tactics
  • Increased brand awareness through development and implementation of successful public relations campaigns
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements

SALES COORDINATOR

Juice Plus
01.2019 - 01.2020
  • (Home Office from Berlin)
  • Selling online products to customers
  • Recruiting and building team
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
  • Improved productivity by increasing customer communication and responding to feedback
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Compiled client profiles and entered information into operating system
  • Maintained long-term relationships with high net-worth clients
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
  • Prepared pricing strategies for current customers to enhance sales and increase profitability
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts
  • Researched local markets to identify and flesh out lists of new leads for sales team follow-up
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency

CUSTOMER SERVICE AGENT

Willy Tech Computers
01.201 - 01.2015
  • Formatting and installation of computers
  • Supporting internal customers
  • Maintaining computer hardware
  • Internships
  • Responded to customer calls and emails to answer questions about products and services
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Analysed customer service trends to discover areas of opportunity and provide feedback to management
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Communicated with clients regarding account services, statements, and balances

Education

GOOGLE IT SUPPORT 2021-2022 Coursera And Google Certified Google IT SupportSCRUM MASTER -

SSM-Scaled
Online Study
2020

Agile Inc. Certified Scrum Master -

Online Studies
Germany
2011

High School Diploma -

G.B.H.S
MUTENGENE
2008

Skills

  • SOFT SKILLS
  • Team player
  • Creative
  • Excellent written & verbal communication
  • Public speaking
  • Presentation skills
  • Loyal
  • Ambitious
  • SOFTWARE SKILLS
  • Jira
  • Slack
  • Microsoft Office Package
  • Metrics Reporting
  • SDLC

Certification

GOOGLE IT SUPPORT 2021-2022 Coursera and Google Certified Google IT Support SCRUM MASTER 2019- 2020 SSM-Scaled Agile Inc. Certified Scrum Master

Languages

Dutch
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

SOCIAL MEDIA MANAGER

Crowd1
01.2020 - 01.2021

SALES COORDINATOR

Juice Plus
01.2019 - 01.2020

GOOGLE IT SUPPORT 2021-2022 Coursera And Google Certified Google IT SupportSCRUM MASTER -

SSM-Scaled

Agile Inc. Certified Scrum Master -

Online Studies

High School Diploma -

G.B.H.S

CUSTOMER SERVICE AGENT

Willy Tech Computers
01.201 - 01.2015

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