Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Scandle

Frederica

Summary

Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4044
4044
years of post-secondary education

Work History

Account Manager

American Finance LLC
11.2022 - 10.2025
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Maintained accurate records of client interactions and transactions.
  • Resolved customer complaints in a timely manner.
  • Addressed customer questions and concerns regarding products and services.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.

Customer Service Representative

Xactus
11.2020 - 11.2022
  • Reviewed credit reports ,income,and asset documents to con rm initial calculations
  • Reviewed and veri ed borrower’s income,credit reports and employment history to prepare loan applications for submittal
  • Cleaned and organized work area to remove

Warehouse Associate

Amazon
09.2020 - 11.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Coordinator

Chick Fil AChick Fil A
02.2018 - 11.2020
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared agendas and took notes at meetings to archive proceedings.

Education

Certi ed phlebotomy -

Delaware county, community college

NHA certi -

Delaware County Community CollegeDelaware County Community College
NHA

Skills

  • Account Verification
  • Issue Resolution
  • Staff Management
  • Payment Collecting
  • Time Management
  • Account Management
  • Customer Satisfaction
  • Goals and Performance
  • Client satisfaction
  • Customer relationship management
  • Account management
  • Complaint resolution
  • Effective communication
  • Problem solving

Timeline

Account Manager

American Finance LLC
11.2022 - 10.2025

Customer Service Representative

Xactus
11.2020 - 11.2022

Warehouse Associate

Amazon
09.2020 - 11.2020

Coordinator

Chick Fil AChick Fil A
02.2018 - 11.2020

Certi ed phlebotomy -

Delaware county, community college

NHA certi -

Delaware County Community CollegeDelaware County Community College
Rebecca Scandle