Belinda Aidoo
Master's Student In Entrepreneurship & Digital Transformation
Icking
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Office Manager/Customer Service Executive
General Electric International
Accra
10.2017 - 09.2023
- Warmly welcomed guests and customers, answered phone calls, emails and directed inquiries and requests appropriately.
- Effectively managed customer complaints, special cases, and ad hoc tasks, demonstrating empathy and problem-solving skills to address issues and ensure customer satisfaction
- Coordinated internal and global leadership/executive meetings, meeting room setups, writing minutes, and travel arrangements
- Maintained appointment calendars for executives and employees, coordinated meeting schedules, and arranged appointments as needed
- Managed incoming and outgoing mail and packages, with accurate digitized record keeping ensuring fast logistics data retrieval and tracking for audit, security, and operational referencing saving 10 hours of productive time per week
- Managed inventory of office supplies and ensured availability of supplies daily for smooth office operations.
Project Assistant intern
General Electric International- Takoradi
Takoradi
10.2016 - 10.2017
- Managed field engineers' offshore pre-requisite documentation database, ensuring up-to-date documentation to allow access/entry for offshore operations
- Planned and prepared field engineers' offshore rotation schedule, ensuring high availability of field engineers for offshore operations reducing operational redundancies by 35%
- Successfully arranged smooth and exceptional business travels for senior management, increasing their travel satisfaction and comfort
- Initiated and managed an improved traceable petty cash dispensing system for operational expenses, reducing unnecessary expenditure by 30%.
Customer Service Intern
Barclays Bank Ghana
Accra
10.2015 - 11.2015
- Provided prompt and exceptional customer service for bank customers' needs, increasing customer retention and satisfaction by 40%
- Led the team to attain the 5th from 13th position in customer ATM cash deposits across all branches in Accra through periodic customer education on the efficiency and time saving of ATM cash deposits
- Led the reactivation of an average of 15 customer dormant accounts per week increasing the branch's customer base by 5% through performing daily customer care calls and providing highly empathetic responses to their complaints while marketing new beneficial banking services to them.
Education
Master of Arts - Entrepreneurship and Digital Transformation
Hochschule Munchen University of Applied Science
10.2023 - Current
Bachelor of Arts - Economics & Information Studies
University of Ghana
09.2012 - 05.2016
Skills
Excellent Communication & Interpersonal Skills
undefinedReferences
Available upon request
Timeline
Master of Arts - Entrepreneurship and Digital Transformation
Hochschule Munchen University of Applied Science
10.2023 - Current
Office Manager/Customer Service Executive
General Electric International
10.2017 - 09.2023
Project Assistant intern
General Electric International- Takoradi
10.2016 - 10.2017
Customer Service Intern
Barclays Bank Ghana
10.2015 - 11.2015
Bachelor of Arts - Economics & Information Studies
University of Ghana
09.2012 - 05.2016
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