Beniamin Dominik Daszczyk
Langen
Summary
Hospitality management professional with extensive experience in leading front office operations. Proven ability to enhance guest experiences while optimizing workflow efficiency. Strong team collaborator dedicated to achieving exceptional results in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cluster Senior Front Office Supervisor
Moxy and Residance Inn Frankfurt City Center
10.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
Night auditor
Wilkon e.K
04.2024 - 10.2024
- In my role as a Night Auditor, I was responsible for overseeing the nightly operations of the front desk, ensuring a seamless transition between business days. My duties included processing guest check-ins and check-outs, handling reservations, and responding to guest inquiries and concerns. I conducted nightly audits of financial transactions, balancing the day’s accounts, and preparing daily reports for management. Additionally, I maintained accurate records, performed end-of-day financial reconciliations, and ensured compliance with all hotel policies and procedures. My role required strong attention to detail, excellent customer service skills, and the ability to work independently during overnight hours.
BUSINESS OWNER
Pozytywna Strefa Rozwoju Limited Liability Company, Poland
02.2020 - 04.2024
- Managed daily administrative tasks, including scheduling meetings and coordinating travel arrangements.
- Developed strong leadership and team-building skills by managing a diverse workforce and fostering a positive work environment.
- Implemented effective marketing strategies resulting in increased customer base and revenue growth.
- Demonstrated expertise in strategic planning, budgeting, and ~nancial management in a business environment.
ON BOARD CURRIER
Freelance, Frankfurt Am Main
04.2021 - 11.2023
- Proven track record delivering urgent shipments worldwide with strict adherence to delivery deadlines.
- Extensive experience navigating customs procedures and regulations in multiple countries.
- Strong communication and organizational skills to coordinate logistics and ensure smooth delivery operations.
- Exceptional problem-solving abilities to handle any challenges that may arise during the delivery process.
HOTEL FRONT DESK
Marriott Resort&Spa, Sopot, Poland
07.2019 - 09.2019
- Skilled in maintaining accurate records and daily reports related to front desk operations.
- Pro~cient in handling guest inquiries, complaints, and requests to ensure customer satisfaction.
Education
High school education -
Regional Examination Board
01.2024
Secondary Education - Advertising Fulfillment Technician
Ted Edukacja
07.2020
Skills
- Multitasking
- Communication
- Coordination
- Leadership
- Problem Solving
- Problem-solving
- Proactive
- Issue handling
- Staff management
- Property management systems
Languages
English
Polish
Certification
Hospitality Luxury Brand Management May 2024
- This course equipped me with skills in managing, maintaining, and innovating luxury hospitality brands. I developed expertise in understanding market dynamics, enhancing customer experiences, and leveraging digital transformation to redefine luxury in the modern era.
Managing Social and Human Capital Mar 2024
- This course created by University of Pennsylvania, covers key aspects of people management. It focuses on motivating individual performance, designing reward systems, organizing work for high performance, making sound management decisions, and structuring organizations effectively. By the end of the course, you'll gain essential skills to manage, motivate, and organize people, helping your organization thrive. After completing this course, I gained skills in motivating individual performance, designing effective reward systems, organizing work for high performance, making sound management decisions, and optimizing organizational structure.
Timeline
Cluster Senior Front Office Supervisor
Moxy and Residance Inn Frankfurt City Center
10.2024 - Current
Night auditor
Wilkon e.K
04.2024 - 10.2024
ON BOARD CURRIER
Freelance, Frankfurt Am Main
04.2021 - 11.2023
BUSINESS OWNER
Pozytywna Strefa Rozwoju Limited Liability Company, Poland
02.2020 - 04.2024
HOTEL FRONT DESK
Marriott Resort&Spa, Sopot, Poland
07.2019 - 09.2019
Secondary Education - Advertising Fulfillment Technician
Ted Edukacja
High school education -
Regional Examination Board
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