Benjamin Hegenderfer

Managed and streamlined all root cause analysis requests from customers, ensuring timely resolution and continuous improvement
Led cross-functional teams in product and process investigations, driving quality enhancements and operational efficiency
Facilitated collaboration between engineering, development, and production teams, as well as customers and suppliers, to resolve issues and optimize workflows
Developed detailed reports and implemented corrective actions to eliminate recurring errors and enhance quality standards
Monitored production performance, identifying trends and proactively addressing failure rates to maintain efficiency targets
Generated internal reports to support strategic production scheduling and planning for optimized output
Researched, assessed, and compared ten different quality management systems to determine the best fit for company needs
Organized and led high-level department meetings with top providers, successfully negotiating service terms and driving cost-effective solutions

Administrate and organize all root cause analysis requests from customers

Develop teams and participate in investigations and evaluations of products and processes

Managed and reported an over 250 Cases a year.

Moderate interactions between engineering, development, production departments, and customers and suppliers

Create reports and corrective actions to prevent errors in the future

Monitor overall production compared to failure quotas

Internal reporting for production scheduling and planning

Took all existing customer Excel case files, combined them, developed updates, comparisons with customer-provided data with Power Queries, Visual Basic, C code, M code, and own databases

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delegated tasks efficiently to maximise productivity.
• Secured new business opportunities with successful networking events.

• Duties: Team Leader returning Boeing and Airbus Commercial Aircraft to service after Covid storage
• Developed logging and finalization process for documentation
• Returned all aircraft without issues or missed inspections

• Duties: Structural repairs on a limited contract for Bombardier CRJ-900 modifications
• Completed all required modifications

• Duties: Aircraft Inspector maintaining all log books, scheduling maintenance, researching and verifying all maintenance activities on military version Beechcraft King Air aircraft C-12
• Brought all filing systems up to military standards
• Developed several training tracking aids
• Improved and added missing background material and manuals to library

• Duties: Launching, recovering, and maintenance on the A10 Thunderbolt II 'Warthog'
• Required to perform Day, Swings, and Night Shifts
• Acquired proficiency of the Air Force 00-20-1 maintenance system and 781 series forms
• Proposed a long term solution for draining the oil sample tubes and preventing the residual oil from entering the land fill
• TDY Lead for the C12/C26 program transition team 6, 11 aircraft and 7 sites for a duration of seven weeks

• Duties: AVIM level maintenance on the LUH72 Helicopter
• Completed several composite repairs, and verified fleet part and serial number accountability
• Developed shim guidance tool for close space assembly of tail gear box driveshaft

• Duties: Backshops Inspector for the Hydraulic, Power-train, and Emergency Hoist Shops for UH-60 Blackhawk, CH47 Chinook, EC135, and A-Star Helicopters
• Submitted approximately 25 maintenance engineering calls 'MEC's' to various manufacturers
• Developed company standard for shops hazmat storage, accountability, and tracking
• Designed and produced several heavy duty stands to prevent UH-60 Spindles from falling over during shop maintenance
• Made several protective plates to prevent any possibility of damaging UH-60 Spindle Horn during Bearing during removal and installation
• Designed heavy duty mobile stand for maintenance on the UH-60 Main Rotor Head while sitting upside down
• Easing measurements and replacement of inserts safely
• Produced the company safety inspection process, questions, and a complete reference book
• Resourced local laws, OSHA, FAA, EASA, and various military manuals to complete

• Duties: Bombardier facility performing heavy maintenance checks on CRJ700/900 Aircraft
• Adapted easily to Bombardier maintenance system and documentation

• Duties: US Boarder Patrol Lead Mechanic, 10 man team, maintaining the high demands of daily flight requirements on nine Vietnam era MD500/OH-6 Helicopters
• Prioritized aircraft maintenance and organized manning and scheduling
• Brought facilities up to military contracting standards

• Duties: US Army UH-60 Blackhawk phase team, averaging two aircraft a month production
• Twelve hour shifts seven days a week in harsh conditions
• Accomplished all tasks in every section many times over
• Maintained military digital and paper documentation
• Completed initial year contractual requirement and continued service through three separate theaters of operation
• Supported one and a half years of port missions, folding and unfolding UH-60, OH-58, CH-47, and CH53 military helicopters
• Loading and unloading hundreds of these aircraft off and on the USS Bob Hope, and the USS Kennedy
• Completed four years of 84 hour week support in harsh conditions

• Duties: Maintain and repair Emergency Slide assemblies and Survival Kits
• Developed special tool for spreading the light channels for modifying several slide assemblies and this enables a faster and easier gluing and positioning process
• Developed a Teflon sleeve that eliminated the survival kit bags from ripping and tearing during their service restocking schedules
• The original bags cannot be replaced and are original equipment for the slides
• By eliminating the damage issues, the main problem of no replacement was eliminated

• Duties: Logistical Supervisor, overseeing all incoming items for repair, organizing and distributing work by priority, and monitoring work orders
• Inventoried and processed all supporting work orders for the different sections
• Organized and delivered all priority items
• Worked directly with engineering and each section lead to ease the work load for the technicians
• I streamlined the process and reduced the backlog of items

• Duties: Structural Technician modifying seat rails and galley mounts for 747 modification
• Removed and replaced floor bracing and seat rails per blue prints
• Relocated galley and radio room door as directed by the engineering team

• Duties: Structural Technician manufacturing CRJ Fuselages
• Manufactured fuselage modifications per blue prints
• Assembled the main fuselage section by joining all tubular sections
• Assembled and installed the over head antenna mounts
• Assembled and installed the under floor radio mounting and wire attachments per aircraft specific diagrams

• Duties: Flight line and Heavy maintenance on Lufthansa Boeing and Airbus Heavy Commercial Aircraft
• Aircraft receiving and maintenance for turn around flights at terminals
• Changed tires, brakes, and any short term maintenance needed to complete turn around of aircraft
• Maintained the three log books and communicated with the ROD department when needed
• Late and Night shift heavy maintenance
• Hangar maintenance docking in tail enclosure
• Push back and clearing aircraft for departures

• Duties: UH-60 Aircraft for scheduled and unscheduled maintenance
• Phase 1 and 2 completion, flight control rigging, main component changes
• Changed main gear box assembly, rotor heads, flight control components, fuel cells, engines, drive-train, APU, interiors, and main and tail blades

• Duties: Assisted structures in the 747 'Upper Deck Lap Joint' rivet removal, cleaning, sealing, and reassembling
• Conducted all procedures for carefully modifying pressurized aircraft skin

• Duties: Assembly of Engines from a cart of parts to the test cell
• Completed one year of factory training in Phoenix Arizona for the Garrett 331-14 Engine
• Completed factory training on the Garrett 331-8 Engines
• Main Mechanic for the Eurofighter 36-170 APU project
• Developed a special tool that allowed the measurement of the prop shaft shims after test cell performance run without removing the nose cone and replacing all hardware

• Duties: Structural repairs for UH-60, AH-1, UH-1, and OH-58 Rotary Aircraft
• Replaced chin bubbles, wind screens, engine mounts, beaded panel replacements, and all general structural repairs as needed
• Formed and heat treated several formed aluminum parts and mount brackets

• Duties: Maintain Helicopter Drive-train and Rotor assemblies
• Tear down, Cleaning, Inspection, reassembly and balancing of several aircraft type rotor heads
• Gearbox quill replacements, shimming and assembly
• Drive shaft bearing assemblies disassembly, reassembly
• US Army Basic training and Technical Training 'AIT' from Jun 1997 to Oct 1997