BENJAMIN SEFAH-DEBRAH
Mannheim, Ilvesheimer St 13,Baden-Wüttemberg
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Operations Manager
Ghana Link Network Services Limited
Accra
06.2021 - 05.2023
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
Supervisor, Enterprise Data Technical Support
ICUMS, Ghana Links Network Services Limited
Accra
01.2020 - 06.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Managed high levels of call flow and responded to operations technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Business Development Manager
Nesst Capital
Accra
01.2018 - 12.2018
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Co-Founder/Manager
SOFTRADE Ghana Limited
Accra
01.2013 - 10.2016
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
Education
Master of Arts - Business Administration And Management
University of Applied Management Studies
Mannheim 04.2023 - 09.2025
Master of Arts - Business Administration
Accra Business School
Accra 06.2022 - 11.2023
Bachelor of Arts - Information Resources Management/Philosophy
University of Ghana
Accra 08.2004 - 11.2008
Skills
Training and mentoring
undefinedWatching Soccer and reading articles
I like watching soccer at my leisure time and I also like reading articles about technology and the solar system. I believe this generation and those ahead are going to be very much connected and controlled by technology.
Timeline
Master of Arts - Business Administration And Management
University of Applied Management Studies
04.2023 - 09.2025
Master of Arts - Business Administration
Accra Business School
06.2022 - 11.2023
Assistant Operations Manager
Ghana Link Network Services Limited
06.2021 - 05.2023
Supervisor, Enterprise Data Technical Support
ICUMS, Ghana Links Network Services Limited
01.2020 - 06.2021
Business Development Manager
Nesst Capital
01.2018 - 12.2018
Co-Founder/Manager
SOFTRADE Ghana Limited
01.2013 - 10.2016
Bachelor of Arts - Information Resources Management/Philosophy
University of Ghana
08.2004 - 11.2008
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