Benjamin Studer
Senior IT onsite Supporter
Bellikon
Kurzprofil
Based on my long-term and insightful System administration and Supporting skills, I can identify fric- tional losses in the business processes and implement technical as well as organizational optimization improvements. With my flair for new and latest technologies and my deep understanding of the cur- rent trends in the field, I am highly capable of professionally implementing new solutions in existing systems and workflow engines. Lastly, as a strong and effective communicator, I can provide support and coordinate the information flow among all involved parties and key stakeholders seamlessly.
Übersicht
4
4
Sprachen
6
6
years of post-secondary education
18
18
years of professional experience
Berufserfahrung
Senior IT onsite Supporter
Axpo Group IT
Baden
2026.02 - 2026.07
- Personal IT support for executives, board members, and other VIP users
- Ensuring smooth IT operations during on-site assignments
- Setup, configuration, and support of laptops, mobile devices, video conferencing systems, etc.
- Troubleshooting hardware and software issues (Windows, Office 365, collaboration tools)
- Managing remote access and mobile device management (e.g., Intune)
- Documenting and escalating complex incidents to 2nd/3rd level support
- Collaborating with internal IT departments and external service providers
2. Level IT Support, DMS Manager, Rollout Manager
Walder Wyss AG
Zurich
2023.02 - 2024.07
- Projectleader for the new Building-Access System Dormakaba (organization, configuration tests, coordination with IT suppliers and installation manufacture)
- Technical Support for DMS, Printers, Workstation, Meetingroom systems, Mobile Device, Network System, onsite and remote
- Projectleader for the workstation Rollout (organization, configuration tests, coordination with IT suppliers and installation manufacture) for the new Location in Geneva
Workplace Rollout Manager + O365 Migration Lead
Angst+Pfister
2022.08 - 2023.01
- Planning and executing of the O365 Migration with Aveniq together
- Planning and executing of the workstation rollout in Italy, Denmark and Belgium
- Projectleader for the workstation Rollout (organization, configuration tests, coordination with IT suppliers and installation manufacture)
2. / 3. Level Support und Systemadministrator
Migros Genossenschaft Bund
Zürich
2019.08 - 2022.02
- Support of End User Computing Services (Installation, Move, Add, Delete)
- Support of Mobile Device Management (Installation, Move, Add, Delete)
- Project Manager for installation new shared Workplaces and Stores
- Creating and documenting of new Processes
- Network Installation for new Migrolino Stores
2. Level Supporter und Systemadministrator
Gastrosuisse Schweiz
Zürich
2013.08 - 2019.03
- On-site and remote support for client and peripheral environments in German, French, and Italian
- Control, monitoring, and ensuring the operation of server and network systems
- Administration and support of Windows Server network services and Active Directory services / GPMC / DNS / DHCP
- Implementation of server, client, and peripheral hardware as well as software in the company network
- Administration, control, and support of the backup solution (Veeam)
- System administration of the telephone system
- User and permission management
- Participation in larger IT projects / independent leadership of smaller projects
- Engineering of print systems
- Gastrosuisse represents around 20,000 members (hotels, guesthouses, restaurants, and cafes).
Servicedesk / IT Systemadministration
Plancal
2009.01 - 2013.07
- Monitoring the Order processes
- Monitoring and solving of Problems from the factory own software - Commercial and technical Information Answers solving
- Escalate to senior management based on guidance provided
- Documented project delivery issues
- Organize, run, and design conceptual workshops
Ausbildung
Microsoft Azure System Administration -
2025.01 - 2025.12
CompTIA Network+ -
Udemy
2021.01 - 2022.12
Network security -
Hackattack
Zurich 2019.01 - 2019.12
Business IT Specialist -
HFWI
Zurich 2010.01 - 2010.12
Business Commercial Diploma -
HSO
Zurich 2008.01 - 2008.12
IT Courses - LAN, Routing, IP Routing, VOIP, Firewall
Qualipartner
Zurich 2006.01 - 2006.12
Kompetenzen
- Azure - Intune - Entra ID
- DNS
- DHCP
- GPMC
- Level 1 Support
- Level 2 Support
- Level 3 Support
- Mobile Device Support
- Workplace Support, Engeneering
- Printing Support, Engeneering
- Backup Support, Engeneering
- Servers Support, Engeneering
- Network Systems Support, Engeneering
- Logical Thinking
- Analytical Thinking
- Business Processes Understanding
- Project Leadership
- Workstation Rollout
LANGUAGES
Deutsch
Muttersprache
Englisch
Fachkundig (C1)
C1
Französisch
Grundlagen (A2)
A2
Italienisch
Grundlagen (A2)
A2
Zeitleiste
Senior IT onsite Supporter
Axpo Group IT
2026.02 - 2026.07
Microsoft Azure System Administration -
2025.01 - 2025.12
2. Level IT Support, DMS Manager, Rollout Manager
Walder Wyss AG
2023.02 - 2024.07
Workplace Rollout Manager + O365 Migration Lead
Angst+Pfister
2022.08 - 2023.01
CompTIA Network+ -
Udemy
2021.01 - 2022.12
2. / 3. Level Support und Systemadministrator
Migros Genossenschaft Bund
2019.08 - 2022.02
Network security -
Hackattack
2019.01 - 2019.12
2. Level Supporter und Systemadministrator
Gastrosuisse Schweiz
2013.08 - 2019.03
Business IT Specialist -
HFWI
2010.01 - 2010.12
Servicedesk / IT Systemadministration
Plancal
2009.01 - 2013.07
Business Commercial Diploma -
HSO
2008.01 - 2008.12
IT Courses - LAN, Routing, IP Routing, VOIP, Firewall
Qualipartner
2006.01 - 2006.12