BENJAMIN NANA KOJO SAKYI DANSO
Kiel
Summary
A Chartered Insurer who is a dynamic and detail-oriented professional with a blend of academic and practical experience in the field of Actuarial Science and General Insurance. My expertise lies in the realm of claims management, reinsurance, underwriting, automobile risk assessment and quality assurance. My interpersonal skills are as impressive as my problem-solving abilities making me an exceptional team player with a flair for customer relationship management and communication.
I speak fluent English and basic knowledge in French. I enjoy playing game of chess, driving and taking road trips, exercising, unwinding with music and movies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Relations Executive, Actuarial Unit
Enterprise Insurance Limited
05.2020 - 04.2024
- Coordinated and executed the organization of the monthly Management Dashboard.
- Responsible for the preparation of monthly and quarterly Incurred But Not Reported (IBNR) reports.
- Conducted Expense Analysis and implemented measures for Profitability Operationalisation.
- Reviewed quarterly valuation reports from External Actuaries for management decision making and financial reporting.
Client Relations Executive, Quality Assurance Unit
Enterprise Insurance Limited
02.2019 - 04.2024
- Conducted profitability analysis of Insured's and various classes of business.
- Identified patterns to enhance underwriting profits.
- Prepared detailed profitability reports categorized into different portfolios (product type, business channel etc.).
- Analysed data meticulously to detect potential frauds in underwriting and claims.
- Collaborated with cross-functional teams to ensure timely delivery of management reports resulting in strategic decision making.
Client Relations Executive,Centralised Claims Unit
Enterprise Insurance Limited
02.2021 - 02.2024
- Managed and handled the processing of Motor and Non-Motor claims for policyholders.
- Mentored junior claims handlers on claims processing to improve overall team performance resulting in faster claim resolutions.
- Enhanced customer satisfaction by efficiently resolving claims disputes and providing timely updates.
- Assisted in developing a seamless claims process flow for the processing, tracking progress and status of clients claims improving operational efficiency.
Client Relations Executive, Same Day Claims Unit
Enterprise Insurance Limited
05.2020 - 12.2023
- Assisted walk-in Claimants with their claims process (i.e from completing claim forms to settlement).
- Streamlined workflow efficiency by collating documents and recording accurate information into the operating software.
- Assessed damaged vehicles of claimants to ensure repair invoice submitted are commensurate with the loss.
- Processed and prepared daily claims disbursement for payments at Account unit.
Client Relations Officer, Centralised Claims Unit
Enterprise Insurance Limited
03.2018 - 01.2019
- Accurately recorded reported claims and requested for relevant supporting documents when required.
- Managed and processed all claim cases submitted by policyholders.
- Prepared weekly claims disbursement records for payment.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Contributed to the development of training materials aimed at enhancing the skills of team members in managing client relationships effectively.
National Service Person, Claims Unit
Enterprise Insurance Limited
09.2016 - 08.2017
- Processed and handled all types of claims lodged by policyholders.
- Accurately recorded claims reported, requested for relevant supporting documents required and referred to Risk Management Unit in a timely manner.
- Contributed to the 2nd place team of Enterprise Insurance Limited maiden edition of National Service Idea Challenge; Implemented idea on Online Claims Portal within a month after the competition.
Intern, Banking Officer
Ross Microfinance Company Limited
06.2016 - 07.2016
- Managed daily collection, recording and banking of customer deposits.
- Supported staff members in their daily administrative and office tasks, reducing workload burden enabling them focus on higher-priority assignments.
- Prepared and organized petty cash, basic cashflows on spreadsheets and reports.
Intern, Sales & Underwriting Officer
Vanguard Assurance Company Limited
06.2015 - 08.2015
- Handled underwriting issues for Motor and Non-Motor insurance.
- Assisted and participated in insurance marketing and sales.
- Prepared and organized insurance policy documents for policyholders.
- Participated in workshops and conferences related to projects to gain knowledge.
Education
Master of Science - Mathematical Finance
Kiel University
Kiel, Germany05.2026
ACII-UK - Advanced Diploma in Insurance
Chartered Insurance Institute
London, United Kingdom (Online)03.2024
Dip. CII-UK - Diploma in Insurance
Chartered Insurance Institute
London, United Kingdom (Online)03.2022
Distinction - Insurance And Reinsurance Certificate
African Reinsurance Corp./London Sch. of Insurance
Lagos, Nigeria (Online)12.2021
Diploma - Applied Insurance Studies
Ghana Insurance College/Malta Int. Training Colleg
Accra, Ghana08.2018
Beginners Course - Investment in Foreign Exchange Market
Forex Training Academy And Consultancy
Accra, Ghana11.2017
Bachelor of Science - Actuarial Science
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2016
High School Diploma -
Presbyterian Boys' Senior High School
Accra, Ghana05.2012
Skills
- Excellent customer service and support
- Proficient in Microsoft Office
- Automobile Claims Specialist
- Efficient team player with great interpersonal communication skills
- Effective Multitasking and Organization
- Detail oriented and problem-solving skills
Affiliations
- Chartered Insurance Institute, Member (ACII-UK)
Certification
- Chartered Insurer, [Chartered Insurance Institute] - March 2024
- Microsoft Excel Training, [Enterprise Insurance Limited] - July 2019
- Product Pricing, [Prudential plc] - February 2015
Hobbies
- Playing Chess
- Driving and taking road trips
- Watching movies/soccer
- Listening to music
- Exercising
Languages
English
Bilingual or Proficient (C2)
Timeline
Client Relations Executive,Centralised Claims Unit
Enterprise Insurance Limited
02.2021 - 02.2024
Client Relations Executive, Actuarial Unit
Enterprise Insurance Limited
05.2020 - 04.2024
Client Relations Executive, Same Day Claims Unit
Enterprise Insurance Limited
05.2020 - 12.2023
Client Relations Executive, Quality Assurance Unit
Enterprise Insurance Limited
02.2019 - 04.2024
Client Relations Officer, Centralised Claims Unit
Enterprise Insurance Limited
03.2018 - 01.2019
National Service Person, Claims Unit
Enterprise Insurance Limited
09.2016 - 08.2017
Intern, Banking Officer
Ross Microfinance Company Limited
06.2016 - 07.2016
Intern, Sales & Underwriting Officer
Vanguard Assurance Company Limited
06.2015 - 08.2015
Master of Science - Mathematical Finance
Kiel University
ACII-UK - Advanced Diploma in Insurance
Chartered Insurance Institute
Dip. CII-UK - Diploma in Insurance
Chartered Insurance Institute
Distinction - Insurance And Reinsurance Certificate
African Reinsurance Corp./London Sch. of Insurance
Diploma - Applied Insurance Studies
Ghana Insurance College/Malta Int. Training Colleg
Beginners Course - Investment in Foreign Exchange Market
Forex Training Academy And Consultancy
Bachelor of Science - Actuarial Science
Kwame Nkrumah University of Science And Technology
High School Diploma -
Presbyterian Boys' Senior High School
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