Berk Özer
Salesforce Developer
Berlin
Summary
Salesforce Developer with 7.5+ years of hands-on experience building scalable solutions across the Telecommunications, Fashion, and Insurance industries. Passionate about solving real-world business problems through Salesforce architecture, automation, and intuitive user interfaces.
Started my journey in the telecom sector, then spent two years in the fashion industry working with Sales, Service, and Community Clouds. For the past 2.5 years, I’ve been focused on the insurance space, developing custom platforms using Apex, LWC, Flows, and robust data models.
I enjoy designing solutions end-to-end—from early-stage analysis and planning to development, deployment (Copado), and CI/CD (GitHub). I believe in continuous growth and bring experience across Salesforce Development & Admin, Java, Oracle, mobile development, and technical presentations.
I've a mentality of ' Once you stop learning, you start dying `.
As I get more experience, I keep improving my skills.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Salesforce Developer
Degura GmbH
12.2022 - Current
- Conducted pre-project analysis and planning sessions to evaluate business requirements, estimate scope, and design scalable Salesforce architecture in alignment with stakeholder needs.
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Developed customized LWC for users to proceed faster with their work.
- Designed and implemented a Tariff Line Item architecture as part of a modular insurance pricing engine. This included building master-detail relationships between Insurance, Tariff, and Tariff Line Items, and introducing lookup relationships to Quote, Opportunity, and Contract objects. Developed a dynamic LWC-based interface that automated tariff calculations by analyzing related records, eliminating the need for manual user inputs. Enabled dynamic pricing logic, tariff previews, and custom automation based on sales context within the Salesforce ecosystem.
- Built custom LWC App where users can automate assignment of contacts to desired users based on criteria, goal is to assign list of users that are engaging with contacts an equal amount of work when contacts get in system via Integration.
- Created retry mechanisms for external REST API callouts with full error handling.
- Built a TriggerHandler framework optimized for both Record-Triggered Flows and Apex Triggers, enabling admin and developer level automation.
- Refactored legacy Apex and Flows for performance and data integrity improvements.
- Designed and implemented scalable applications for data extraction and analysis.
- Used Copado for deployment automation and version control.
- Integrated CI/CD pipelines via GitHub for structured development and release management.
Salesforce Engineer
Zalando SE
10.2020 - 11.2022
- Working as Salesforce Developer and Admin in different organizations.
- Mainly working with Sales and Community Clouds, but in past also involved in Service Cloud too.
- Developed user friendly Lightning components both in Sales and Community Clouds.
- Provided support for internal/external users who uses system.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Done code reviews of other developers.
- Onboarded new colleagues to team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered front-end and back-end architecture and functionality by translating development requirements.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
Salesforce Developer
NETAŞ
09.2017 - 09.2020
- Worked as Salesforce Admin and Developer, Analyst at Salesforce Service Cloud Project used by Pegasus Airlines. (Used for case management and guest relations.)
- Worked as Admin and Developer at Salesforce Sales Cloud Project used by Maxtrans. Built system in Sales Cloud for Sales team from beginning.
- Netaş Salesforce Admin and Developer. (Project name: NetForce which was internal project). Worked both with Sales and Service cloud, includes users in Netaş.
- CocaCola Beverage Salesforce System Administrator. System, which includes 6000 users. Support has been provided to all users included in system depending on requests. (Used ServiceNow incident platform)
Software Developer Intern
NETAŞ
08.2017 - 09.2017
- Developed Hybrid Mobile application project called Mobi-fi with Ionic Framework programming language.
- Improved and developed JavaScript skills.
- Partnered with team members to learn best practices in software design.
Software Developer Intern
SFS Software & Consultant Co
08.2016 - 09.2016
- Built form pages for insurance company with SFS Framework and BTIKernel in Visual Basic 6.0
- Supported development, QA and user experience staff to develop new products.
Java Developer Intern
Özer Yayınları Ltd. Şti.
01.2016 - 02.2016
- Implemented data storage tools such as MongoDB.
- Built reusable code and storage libraries.
- Learnt Groovy and Grails framework
Education
Bachelor of Science - Computer Science
Özyeğin University
09.2013 - 06.2017
High School Diploma -
MEF High School
09.2009 - 06.2013
Skills
Apex Programming Language
Salesforce Lightning Platform
Salesforce Sales & Service Cloud
Object-oriented programming
Restful APIs & SOAP
Github
Java
Javascript
Database Management
Engineering Documentation
Deployment Tools for Salesforce
Technical Analysis
Accomplishments
- Turkish American Football Professional League Championship 2016 - 1 st place.(KOÇ RAMS)
- IFAF Champions League Championship - 3 rd place(KOÇ RAMS)
- Turkish American Football Professional League Championship 2017 - 1 st place.(KOÇ RAMS)
- CEFL (Central European Football League) 2018 -2 nd place (KOÇ RAMS)
- Turkish American Football Professional League Championship 2018 - 1st place.(KOÇ RAMS)
- Turkish American Football Professional League Championship 2019 - 1st place.(KOÇ RAMS)
Certification
Salesforce Certified Administrator (WI18)
Timeline
Salesforce Developer
Degura GmbH
12.2022 - Current
Salesforce Engineer
Zalando SE
10.2020 - 11.2022
Salesforce Certified Platform Developer II
09-2020
Salesforce Certified Platform Developer I
02-2019
Salesforce Certified Administrator (WI18)
01-2018
Salesforce Developer
NETAŞ
09.2017 - 09.2020
Software Developer Intern
NETAŞ
08.2017 - 09.2017
Software Developer Intern
SFS Software & Consultant Co
08.2016 - 09.2016
Java Developer Intern
Özer Yayınları Ltd. Şti.
01.2016 - 02.2016
Bachelor of Science - Computer Science
Özyeğin University
09.2013 - 06.2017
High School Diploma -
MEF High School
09.2009 - 06.2013
Similar Profiles
Shoaib SarfrazShoaib Sarfraz
Desktop Support Engineer Assistant at Degura GmbHDesktop Support Engineer Assistant at Degura GmbH
Nina BrunnerNina Brunner
Senior Manager Sales Excellence at Keenfinity GmbH (ex Bosch Sicherheitstechnik GmbH)Senior Manager Sales Excellence at Keenfinity GmbH (ex Bosch Sicherheitstechnik GmbH)
Maité RutherMaité Ruther
Managerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbHManagerin und Aussendienstmitarbeiterin at ApiTech Deutschland GmbH und Just Queen GmbH
Gabriel GarcíaGabriel García
Assistant Sound Engineer at Portstone StudiosAssistant Sound Engineer at Portstone Studios
Dipesh JanaDipesh Jana
Electrical Engineer at Mercury Engineering GmbHElectrical Engineer at Mercury Engineering GmbH