Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Bernard Djientcheu

Bernard Djientcheu

Berlin

Summary

As a driven and proactive employee, I am eager to tackle fresh opportunities that challenge me to grow. My unwavering work ethic and flexibility enable me to thrive in diverse environments, while my exceptional interpersonal skills facilitate effective communication with colleagues at all levels. Furthermore, I possess valuable proficiencies in project management and data analysis, complemented by the ability to work autonomously and rapidly acquire new skills.

Overview

11
11
years of professional experience
2
2
Certification

Work History

Customer Service Representative

Miles Mobility GmbH
Berlin
10.2022 - 02.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Generally scored an average of 75% in monthly customer satisfaction surveys.
  • Successfully resolved more than 80% of all complaints received from customers on first contact.
  • Maintained an average handling time of less than 5 minutes per customer interaction, while ensuring quality service delivery.
  • Contributed significantly to the achievement of retention rates by ensuring that all customers are satisfied with their experience with our services.
  • Applied effective time management techniques to meet tight deadlines.

Sales and Logistics Officer

Hans Fischer Transport GmbH
Weilheim
03.2021 - 09.2022
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing task.
  • Coordinated transportation activities for goods by selecting appropriate routes and carriers while ensuring timely delivery.
  • Maintained accurate records of inventory levels, shipments, delivery times etc using the software application X-storage.
  • Analyzed data from various sources including customer feedback surveys, carrier performance reports, identifying areas that require improvement, which resulted to the reduction of transportation costs by 15%.
  • Supervised activities of 12 workers engaged in receiving, storing and shipping products or materials.

High School Business Administration Teacher

Saint Louis Institute
Douala
09.2011 - 01.2014
  • Planned and Conducted lectures on various topics related to business management including market research, marketing strategies etc.
  • Evaluated student progress through assignments , projects or exams providing constructive feedback which helped improve their learning outcomes.
  • Received consistently high scores on teacher evaluations conducted by the school administration indicating excellent performance as a teacher.
  • Increased participation rates for extracurricular activities by over 15% through effective coordination and promotion, resulting in increased engagement among students towards building practical skills related to entrepreneurship or leadership.

Education

Professional Certification - Data Analysis

Datascientest, Online Training
05.2023
  • Continuing education in Python programming, Business Intelligence, Machine Learning, and Data visualization
  • Developing and presenting a final group project using data analysis tools such as BI or streamlit
  • Training in research and business presentation techniques

Master of Science - Sustainable Mobility

Hochschule Für Wirtschaft Und Umwelt, Nürtingen Germany
02.2020

Completed courses in:

  • Innovation and development of sustainable products
  • Research methods & market research
  • Digitization of mobility and use of mobile technology
  • Mobility and Transport design, governance, and legal conditions
  • Presentation, moderation & rhetoric Communication, and public relations
  • Database analysis, and visualization
  • User experience

Bachelor of Science - Business Economics

University of Douala
07.2010

Completed courses in:

  • Economic and Financial analysis
  • Business development and operations research analysis
  • Quantitative analysis techniques
  • Accounting, Marketing, Human resources and sales management

Skills

  • Market research and analysis
  • Customer needs assessment
  • CRM Software
  • Automated Export Documentation System
  • Coordinating transportation
  • Tracking inventory levels and orders
  • Increasing efficiency and productivity
  • Organizational skills
  • Friendly, positive attitude
  • Relationship building
  • Transportation management systems
  • Presentation skills
  • Training and mentoring
  • Forecasting and planning
  • Business recovery and sustainability
  • Critical thinking
  • Data mining, and mapping

Languages

French
First Language
English
Advanced
C1
German
Advanced
C1

Certification

• Project Management for Development June 2020

A course offered by IDBx, an online learning initiative of Inter-American Development Bank.

• Python for Data Science, AI & Development December 2020

An IBM Data Science Professional Certificate

Timeline

Customer Service Representative - Miles Mobility GmbH
10.2022 - 02.2023
Sales and Logistics Officer - Hans Fischer Transport GmbH
03.2021 - 09.2022
High School Business Administration Teacher - Saint Louis Institute
09.2011 - 01.2014
Datascientest - Professional Certification, Data Analysis
Hochschule Für Wirtschaft Und Umwelt - Master of Science, Sustainable Mobility
University of Douala - Bachelor of Science, Business Economics

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Bernard Djientcheu