Accomplished IT Service Manager with a proven track record at Infosys Limited, enhancing IT service delivery and customer satisfaction. Expert in IT infrastructure proficiency and SLA management, I excel in fostering teamwork and collaboration. My leadership in cross-functional teams has significantly improved organizational performance, showcasing my commitment to business process improvement and relationship building.
Managing the 3 main IT domains (Data Center, Network and Workplace Services) for Mercedes Cars assembly plant Sindelfingen
Executing multi project management in the panel dividing department to deliver the saw and storage solutions for the worldwide wood working market. Specialized in standard products as well as prototypes with the focus on the APJ market.
Transforming customers IT infrastructure to the best-in-class IT environment
Transforming customers IT by using HP Software business technology optimization (BTO) tools.
Supporting the global IT Transformation to standardize and centralize the entire internal IT. Managing key IT innovation and global relocation projects.
Managing new business integrations projects related to mergers, acquisition and outsourcing deals.
Delivery of HP IT services according to the Service level agreement for internal HP employees
Supporting the fast growing sales organization in regards to basic IT services. Delivery new building IT infrastructure across Europe.
SLA management
Project Management Professional (PMP) - Project Management Institute.