Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Bernd Walter

Bernd Walter

Project Manager PMP
Gaeufelden

Summary

Accomplished IT Service Manager with a proven track record at Infosys Limited, enhancing IT service delivery and customer satisfaction. Expert in IT infrastructure proficiency and SLA management, I excel in fostering teamwork and collaboration. My leadership in cross-functional teams has significantly improved organizational performance, showcasing my commitment to business process improvement and relationship building.

Overview

26
26
years of professional experience
1
1
Certification
2
2
Languages

Work History

IT Service Manager

Infosys Limited
10.2022 - Current

Managing the 3 main IT domains (Data Center, Network and Workplace Services) for Mercedes Cars assembly plant Sindelfingen

  • Increased customer satisfaction by streamline and improvements in IT service delivery processes.
  • Led cross-functional teams in executing complex infrastructure delivery, resulting in overall performance and stability of the IT infrastructure.
  • Served as a trusted advisor to stakeholders by providing expert guidance on technology solutions that align with business requirements and objectives.

Senior Project Manager

HOMAG GROUP
11.2014 - 09.2022

Executing multi project management in the panel dividing department to deliver the saw and storage solutions for the worldwide wood working market. Specialized in standard products as well as prototypes with the focus on the APJ market.


  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
  • Mentored junior project managers and team members to enhance their skills and career growth.

Transformation Manager

HP Enterprise Services
08.2011 - 10.2014

Transforming customers IT infrastructure to the best-in-class IT environment


  • Provided regular updates to senior leadership on the status of transformational initiatives, enabling informed decision-making at all levels.
  • Planned, created, tested and deployed application packaging life cycle methodology to produce high quality output to meet and exceed customer expectations.
  • Led cross-functional teams to successfully execute strategic initiatives, improving organizational performance.
  • Mentored junior team members in best practices for project management and process improvement techniques.

Project Manager, Professional Services

HP Software
09.2008 - 07.2011

Transforming customers IT by using HP Software business technology optimization (BTO) tools.

  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
  • Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
  • Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
  • Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.

Project Manager

HP IT Global Telecom
08.2005 - 08.2008

Supporting the global IT Transformation to standardize and centralize the entire internal IT. Managing key IT innovation and global relocation projects.


  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Project Manager

HP Managed Servies
06.2002 - 07.2005

Managing new business integrations projects related to mergers, acquisition and outsourcing deals.


  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Proved successful working within tight deadlines and a fast-paced environment.

IT Service Center Engineer

HP IT
05.2000 - 05.2002

Delivery of HP IT services according to the Service level agreement for internal HP employees


  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.

IT Inhouse Consultant

EnBW
11.1998 - 04.2000

Supporting the fast growing sales organization in regards to basic IT services. Delivery new building IT infrastructure across Europe.


  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Education

Project Management Professional (PMP) - Project Management

Project Management Institute (PMI)
Munich
04.2001 -

Foundation Certificate - IT Service Management

TÜV Süd Akademie
Munich
04.2001 -

Associate of Science - Project Management

ESI International
Remote
04.2001 -

Bachelor of Science - Network Administrator With Telecommunication

SGD
Darmstadt, Germany
04.2001 -

Skills

SLA management

Certification

Project Management Professional (PMP) - Project Management Institute.

Timeline

IT Service Manager

Infosys Limited
10.2022 - Current

Senior Project Manager

HOMAG GROUP
11.2014 - 09.2022

Transformation Manager

HP Enterprise Services
08.2011 - 10.2014

Project Manager, Professional Services

HP Software
09.2008 - 07.2011

Project Manager

HP IT Global Telecom
08.2005 - 08.2008

Project Manager

HP Managed Servies
06.2002 - 07.2005

Project Management Professional (PMP) - Project Management

Project Management Institute (PMI)
04.2001 -

Foundation Certificate - IT Service Management

TÜV Süd Akademie
04.2001 -

Associate of Science - Project Management

ESI International
04.2001 -

Bachelor of Science - Network Administrator With Telecommunication

SGD
04.2001 -

IT Service Center Engineer

HP IT
05.2000 - 05.2002

IT Inhouse Consultant

EnBW
11.1998 - 04.2000
Bernd WalterProject Manager PMP