Summary
Overview
Work History
Education
Languages
Timeline
Generic
Bernd Werner

Bernd Werner

Am Hergert 23

Summary

Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.

Overview

38
38
years of professional experience

Work History

Delivery Manager / Internal Delivery

Arelion Germany GmbH / Ehm. Telia Carrier Germany
01.2021 - Current
  • Network optimization projects
  • Cost reduction or cost efficiency Projects
  • IP and DWDM Backbone Projects / Master Projects Global
  • Site Leave / POP Change Projects Global
  • Project Leader of a Project team for Migration Projects D A CH

Service Delivery Manager / Operator/Enterprise

Telia Carrier
10.2017 - 12.2021
  • International Project Management
  • IP and DWDM Delivery e2e for Operator Customer / Enterprise
  • Turn - Up Support / Troubleshooting SPOC after first handover
  • Backbone deliveries Global inc. Telehouses
  • Purchase Leased Lines in cooperation with Procurement
  • Special Projects due to requirements D A CH
  • Knowledge leader Telehouse D A CH

Service Delivery Manager IP and Transmission

Telia Carrier
01.2014 - 10.2017
  • E2E Delivery for Customers and Clients IP and DWDM
  • Delivery including Purchase of connections in Telehhous EMEA
  • First Contact because of issues with Turn-Up from Customers all areas in EMEA, Support, Troubleshoot Level1

Delivery Coordinator IP Delivery

Telia Carrier
09.2010 - 01.2014
  • Deliver IP Services EMEA Area e2e including purchase required components like Local Tails
  • IP Projects /small-medium including leading Project teams if need
  • Escalations and communication lead between 3rd party and customer
  • IP Backbone delivery including all required tasks

Access & Procurement

Telia Carrier
06.2005 - 08.2010
  • Procurement of Data Services for the customer access
  • Documentation and update of the Telia Work Process tool
  • Delivery Part of the customer Service / Local Parts DACH
  • Support Troubleshooting Layer 1 DACH
  • Support Backbone deliveries ending with an end in D A CH
  • Responsible areas with local technical and Procurement skills D; AT; CH; HU; As well as backup for Poland, Tschech, Slovakia, Bulgaria, Romania

Customer Support Manager

Global Crossing / Today Level 3 Communications
04.2003 - 05.2005
  • Service Manager Enterprise Customer D A CH
  • Support Invoicing Process
  • Support implementation process incl. Escalations
  • Reporting interface between Customer and company

European Project Manager

Worldcom / Heute Verizon Business
03.1998 - 03.2003
  • Project Manager Wholesale for DATA, IP and Voice in Germany
  • Technical Support in Projects or Customer complains


  • 03/1998 - 01/2003 working as a Colo / In-House Technician ath the Colo Area in Frankfurt / MCI Worldcom POP FFM

Deutsche Telekom AG

Technician, Network Services
08.1986 - 02.1998
  • Service technician for Deutsche Telekom
  • Customer Support and troubleshoot Team

Education

Meisterprüfung Part 3 And 4 - Fernmeldeanlagenelektronik

Handwerkskammer Rhein-Main
Darmstadt, Germany
09.1997

Languages

English
Advanced (C1)

Timeline

Delivery Manager / Internal Delivery

Arelion Germany GmbH / Ehm. Telia Carrier Germany
01.2021 - Current

Service Delivery Manager / Operator/Enterprise

Telia Carrier
10.2017 - 12.2021

Service Delivery Manager IP and Transmission

Telia Carrier
01.2014 - 10.2017

Delivery Coordinator IP Delivery

Telia Carrier
09.2010 - 01.2014

Access & Procurement

Telia Carrier
06.2005 - 08.2010

Customer Support Manager

Global Crossing / Today Level 3 Communications
04.2003 - 05.2005

European Project Manager

Worldcom / Heute Verizon Business
03.1998 - 03.2003

Deutsche Telekom AG

Technician, Network Services
08.1986 - 02.1998

Meisterprüfung Part 3 And 4 - Fernmeldeanlagenelektronik

Handwerkskammer Rhein-Main

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Bernd Werner