Betaneya Solomon Gebrekidan
GUEST SERVICE AGENT; CUSTOMER SERVICE
ADDIS ABABA
Summary
I am very excellent guest service agent and Client-focused administrative professional enthusiastic about helping others and knowledgeable about service opportunities. Offers excellent organizational and time management abilities combined with good judgment for solving problems and strong follow-through on open issues. Careful on customer and my work attentive to details and methodical about following procedures. Dedicated to delivering accurate, timely help for service needs. Learns quickly and smoothly manages flow of information. Responsible for my guest , passionate about delivering outstanding quality and service. Offering 2 years of experience in industry with history of recognition for performance.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Guest Service Agent
SWISS INN NEXUS HOTEL
3 2019 - 10.2020
- Maintained extensive awareness of hotel services and other necessary matters to provide information to customers when needed.
- Managed conflict diffusing with guests when required,
- Processed guest payments using IDS system, providing receipts, feedback surveys or change when required.
- Handled customer check-outs by processing payments, obtaining room keys, proactively asking for feedback and calling taxis.
- Managed mail and message deliveries to rooms when needed.
- Maintained extensive expertise of local events, attractions and tourist hotspots to prove information to guests.
- Handled customer check-in by reviewing order confirmations, taking copies of ID where necessary and providing room keys.
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
- Arranged various services when required, including booking restaurants, transport, excursions and tours.
- Managed reception phone calls, dealing with matters including bookings, enquiries and complaints.
- Greeted guests warmly and politely when entering the building, offering good service to cultivate an excellent first impression.
- Assisted with hospital service admissions and pre-work for upcoming appointments or procedures.
- Received, handled, or escalated customer complaints in line with company policy.
- Completed documentation with complete personal, payment, or history details.
Receptionist
the mosaic
05.2018 - 06.2019
- Maintained clean and orderly reception area to impress and welcome visitors.
- Welcomed guests and clients in friendly, positive manner.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Directed clerical tasks including copying, faxing and file management.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Cleaned reception area regularly to maintain professional appearance.
- Organized and updated master calendar of appointments, meetings and events.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Helped visitors with needs and associated documentation.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Kept office inventory levels optimized with timely restocks and accurate purchase order management.
Education
Foundation Degree in Arts - DEGREE OF BACHELOR OF ARTS IN HOTEL MANAGEMENT
NATIONAL AVIATION COLLEGE
ADDIS ABABA, ETHIOPIADiploma of Higher Education - HIGH SCHOOL DIPLOMA
NATIVITY GIRLS SCHOOL
ADDIS ABABASkills
Attraction>
undefinedAccomplishments
- Achieved certification through the S AND E SERVICE PLC ON Basic customer service training.
Timeline
Receptionist
the mosaic
05.2018 - 06.2019
Guest Service Agent
SWISS INN NEXUS HOTEL
3 2019 - 10.2020
Foundation Degree in Arts - DEGREE OF BACHELOR OF ARTS IN HOTEL MANAGEMENT
NATIONAL AVIATION COLLEGE
Diploma of Higher Education - HIGH SCHOOL DIPLOMA
NATIVITY GIRLS SCHOOL
Similar Profiles
Soh Wei Tat Soh Wei Tat null
In-Room Dining Server at Swiss Hotel and Fairmont HotelIn-Room Dining Server at Swiss Hotel and Fairmont Hotel
Chloe CheeChloe Chee
Telecommunications Operator at Fairmont hotel and Swiss hotelTelecommunications Operator at Fairmont hotel and Swiss hotel
Mahruba ParveenMahruba Parveen
Hotel Manager at Swiss Cottage InnHotel Manager at Swiss Cottage Inn
MULUKEN TILAHUN DESBALOMULUKEN TILAHUN DESBALO
Lecturer of construction technology and management at Addis Ababa UniversityLecturer of construction technology and management at Addis Ababa University