Beth Hess
Middletown
Summary
Adept at navigating the dynamic aviation environment, I excelled in customer service and safety procedures at United Airlines (formerly Continental Airlines). My proactive approach and leadership in emergency situations, coupled with a strong work ethic, significantly enhanced passenger satisfaction and operational efficiency. Renowned for reliability and effective communication, I consistently contributed to our team's success in delivering exceptional travel experiences.
Offering strong communication skills and natural ability to connect with people, eager to learn and develop in aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in the International Purser role.
Overview
28
28
years of professional experience
Work History
Flight Attendant
United Airlines(Continental Airlines)
05.1997 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Bachelor of Arts - Psychology
Penn State University
Erie, PA 12-1994
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Time management
- Professional appearance
- Verbal and written communication
- Safety procedures
- Public speaking
- Leadership qualities
- Problem-solving
Timeline
Flight Attendant
United Airlines(Continental Airlines)
05.1997 - Current
Bachelor of Arts - Psychology
Penn State University
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