Bethany Wathen

• Interpret and articulate the philosophy, objectives, standards, and program of the Boys & Girls Club, through all mediums available, to members and their parents and to the general public.
• Perform all job responsibilities in compliance with current state licensing requirements for school-age centers; address non-compliance issues as needed or directed.
• Recommend the requisition of supplies.
• Receive and register new members including receipts of dues and fees.
• Issue membership cards to over 100 members and guest cards to visitors.
• Control access to program areas; ensure visitors sign in.
• Talk with members to discover interests and promotion of participation in Club activities.
• At all times set a positive, welcoming tone for Club members, staff, and visitors.
• Maintain accurate membership and attendance records, as well as complete and accurate payment records.
• Make periodic written and verbal reports on membership, attendance, and registration to Program Director.
• Answer telephone and direct calls to staff members as appropriate.
• Accurately record and relay messages to staff members.
• Prepare letters, forms, and reports as needed or directed.
• Assist with any activities as directed by the Program Director.
• Strictly adhere to all financial management policies and procedures of the organization (e.g., purchasing, handling money).
• Record minutes of board and staff meetings as needed or directed.
• At all times, present yourself as a positive role model for youth.
• Assume other tasks, assignments and responsibilities as needed or directed.
• Keep payments in arrears to a minimum at club/site, no unauthorized discounting or waiving of fees.
• Maintain cleanliness, safety, sanitation practices. Consistently maintain inviting, attractive atmosphere at all clubs/sites; this includes grounds, BGCDE equipment and vehicles
• Assist with tours of facility and have awareness of rental calendar.
• Ability to be a keyholder for facility.

• Communicate with over 50 families about their children's daily activities, behaviors, and related issues
• Mentored junior teachers, fostering professional growth and collaborative practices.
• Evaluated student performance, providing constructive feedback to enhance learning outcomes.
• Create developmentally appropriate lesson plans
• Organize and participate in recreational activities and outings, such as games and field trips
• Sanitize toys and play equipment
• Maintain a safe play environment
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
• Instruct children in health and personal habits, such as eating, resting, and toilet habits
• Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
• Help children with homework and schoolwork
• Experience with: Fire extinguishers, Emergency first aid kits, Web browser software, Microsoft Office, Google Classroom, Schoology, Microsoft Office software

• Curated personalized shopping experiences based on client preferences and feedback.
• Trained over 20 new team members on best practices for online shopping and customer service excellence.
• Developed relationships with clients to enhance satisfaction and loyalty through tailored recommendations.
• Implemented quality control measures to ensure accuracy in order fulfillment and customer communications.
• Analyzed consumer trends to identify emerging products for seasonal promotions and marketing strategies.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing over 100 orders daily quickly and making good selections for customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Managed team operations to enhance workflow efficiency and service delivery.

• Developed training materials to improve staff performance and knowledge retention.
• Coordinated scheduling and resource allocation for optimal operational support for a team of over 15 employees.
• Collaborated with departments to streamline processes and resolve customer issues.
• Facilitated regular team meetings to encourage communication and address challenges.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.