Betül Duran
Summary
With more than five years of international work and professional experience, I have always demonstrated my commitment to personal and professional development. As a practical, fast and creative employee, I bring not only efficiency, but also innovation to my work. When I work in an understanding and respectful work environment, I use my full potential and perform my tasks with the utmost care. I believe that our skills and commitment are appreciated and make a valuable contribution to the success of the team.
Overview
3
3
years of professional experience
Work History
Travel Consultant
TTA Reisen
05.2023 - 03.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Wäiter
Pan Pizza And Restaurant
08.2022 - 04.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Document Translator
Karaman Translator´s Office
09.2021 - 04.2022
- Ensured customer satisfaction by addressing queries related to translated content promptly and professionally.
- Facilitated effective training sessions for multicultural employees with the localization of e-learning modules and instructional materials.
- Boosted company reputation as a reliable service provider through delivering error-free translations within tight deadlines.
- Enabled international collaborations by translating academic research papers for publication in prestigious journals worldwide.
Saleswoman
MANGO
09.2020 - 07.2021
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
Education
Bachelor of Science - Industrial Engineering
FOM University of Economics & Management
08.2024
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Travel documentation knowledge
eading, Tennis, Painting, Walking, Playing Volleyball, Seeking Adrenaline
My goal is to improve my English and at the same time create a productive and respectful working environment in which I can develop my full potential.
Languages
German
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Travel Consultant
TTA Reisen
05.2023 - 03.2024
Wäiter
Pan Pizza And Restaurant
08.2022 - 04.2023
Document Translator
Karaman Translator´s Office
09.2021 - 04.2022
Saleswoman
MANGO
09.2020 - 07.2021
Bachelor of Science - Industrial Engineering
FOM University of Economics & Management
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