Betty Nakimuli
Schweinfurt
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Kampala Skin Clinic. Excelled in resolving customer complaints, boosting loyalty, and expanding customer bases through effective communication and networking. Demonstrates strong leadership, adaptability, and expert product knowledge, significantly enhancing client satisfaction and repeat business.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Kampala Skin Clinic
01.2021 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Executive
Allen General Hardware
05.2019 - 12.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Representative
Almas Condition Monitoring Solutions
01.2016 - 08.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Handle and resolve customer complaints
- Process payments in terms of cash or cheques
Temp Telesales Representative
Rwenzori Bottling Company
12.2015 - 12.2015
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Making daily calls to generate orders of the day using Syspro.
- Making daily sales Reports and Trip sheets
- Supported team members in achieving shared goals
Sales/Finance Trainee
Rwenzori Bottling Company
06.2014 - 11.2015
- Making monthly Fuel Reports.
- Making Haulage Reports
- Participating in Stoke take
Education
Bachelor of Arts - Business Engineering
Technical School of Applied Sciences
Schweinfurt, Germany 04.2001 -
Bachelor of Arts - Entrepreneurship And Business Management
Makerere University
MUBS, Nakawa 04.2001 -
Skills
- Ability to communicate and network at all levels and meet customer needs while working with others to achieve company goals
- Ability to demonstrate strong leadership and team spirit
- Customer service
- Problem-solving
- Active listening
- Product Knowledge
- Adaptability and Flexibility
Timeline
Customer Service Representative
Kampala Skin Clinic
01.2021 - 09.2023
Sales Executive
Allen General Hardware
05.2019 - 12.2020
Sales Representative
Almas Condition Monitoring Solutions
01.2016 - 08.2018
Temp Telesales Representative
Rwenzori Bottling Company
12.2015 - 12.2015
Sales/Finance Trainee
Rwenzori Bottling Company
06.2014 - 11.2015
Bachelor of Arts - Business Engineering
Technical School of Applied Sciences
04.2001 -
Bachelor of Arts - Entrepreneurship And Business Management
Makerere University
04.2001 -
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