Beverly K. Ward
New Castle
Summary
- To obtain a position that fully utilizes all of my educational and analytical skills that include one on one counseling, case management, financial empowerment group training, grant management, donor cultivation, community outreach and computer skills.
- Beverly K. Ward is an experienced professional with a strong background in non-profit management, financial empowerment, and customer service. She has held various leadership roles and possesses a wide range of skills and certifications.
- Educational Background: Beverly K. Ward holds a Non-Profit Management Certificate from the University of Delaware, obtained in 2008, and has completed various other certifications including Housing Counselor, Post Purchase Trainer, and HUD Certified Default Counseling.
- Professional Experience: She has served as the Senior Director of Programs at Habitat for Humanity since 2011, where she manages loan servicing, delinquency management, classroom facilitation, and program development.
- Previous Roles: Prior to her current role, she worked at the YWCA in various capacities, including IDA Counselor Coordinator and Home Ownership Services Coordinator/Director, where she coordinated classes, managed grants, and supervised staff. Additional Experience and Memberships: Ward has also held positions at Associates National Bank and Bank of New York, focusing on customer service, fraud investigation, and risk control. She is a member of the Delaware Federation of Housing Counselors and the Fannie Mae Technology Council.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Senior Director of Programs
Habitat for Humanity
01.2011 - Current
- Qualified loan originator
- Loan servicing
- Delinquency Management
- Classroom Facilitator
- Managed 9 FTE
- Program development of three new programs
- Budget management of four programs with receivables totaling over Three million
Program Manager
The Wedding Sitters
01.2005 - Current
- Plan and coordinate activities for each event
- Ensure activities are age appropriate for each child
- Supervise sitters to ensure all activities are followed through
- Attend Bridal fairs to promote and market services
IDA Counselor Coordinator, Homeownership Services
YWCA
01.2007 - 01.2011
- Coordinate monthly classes and curriculum oversight
- Financial Empowerment One on One Sessions
- Court mediation
- Grant writing and data base management, strategic planning, OMS
- Event Planning and cultivation of new relationships with potential donors and corporations
- Case Management
Home Ownership Services Coordinator/Director
YWCA
01.2003 - 01.2007
- Supervise 4 FTE
- Establish Relationships with non profit partners
- Grant proposals to continue program support, Fiscal budget oversight
- Staff training
- Data Base management
- Manage volunteers for Home Buyer Education Program
- Review credit reports and offer financial empowerment options
- Create and edit power point presentations for seminars
Verifications Supervisor New Accounts
Associates National Bank (Delaware)
01.1997 - 01.2001
- Supervised the activity of twenty-four FTE
- Reviewed Credit Reports for possible credit exceptions
- Ensured staff followed fair lending guidelines
- Monthly meeting with underwriting to ensure proper application of policies are adhered too
- Coached and developed staff
- Maintain monthly incentive program for staff
- Maintain financial monthly address verification software cost analysis
- Compile statistics to determine address verification software effectiveness
- Established a source of revenue for the Department by selling a product via the dialer
- Provide daily and monthly reporting on unit statistics
- Update curriculum and developed new curriculum for new processes
Risk Control Supervisor
Associates National Bank (Delaware)
01.1997 - 01.2001
- Supervised the activity of six FTE
- Maintained a sixty percent recovery rate for Overlimit accounts
- Establish a training program and developed a curriculum for the start up of the unit
- Monitored staff calls for quality purposes
- Coached and developed staff
- Complied statistics and created data bases
- Established a PC automated program for address verification
- Created an incentive program for the unit
Customer Service Supervisor
Associates National Bank (Delaware)
01.1997 - 01.2001
- Supervised the activity of 15 FTE
- Monitor staff calls for quality purposes
- Assist staff with irate customers
- Coach and develop the staff
- Handle all FDR system problems for the Department
Fraud Investigator
Bank of New York (Delaware)
01.1986 - 01.1997
- Interview customers, merchants and possible suspects
- Attempted to obtain restitution from suspect
- Referred cases to outside field investigators when suspect were identified
- Review sales drafts for possible chargeback's
- Review credit reports and access First Pursuit
- Handle high profile cases and assist with new hire training
Lead Security Representative
Bank of New York (Delaware)
01.1986 - 01.1997
- Assisted in monitoring of the work flow
- Processed daily, weekly and monthly statistics
- Trained all new hires and addressed retraining needs
- Responsible for revising and maintaining all curriculum
- Review transactions for suspicious activity
- Review pin plate check report
Customer Service Representative I
Bank of New York (Delaware)
01.1986 - 01.1997
- Answer calls for an inbound unit
- Review balances with customers
- Answer calls in reference to APR
- Order sales drafts
- Send statement copies to customers
Education
Non Profit Management -
University of Delaware
Wilmington, DE01.2008
Skills
- Collaborative leadership
- Detail-oriented
- Skilled in intake interviewing
- Data entry
- Goal-oriented mindset
- Partnerships and alliances
- Training and mentoring
- Process control expertise
Certification
- Certified Housing Counselor
- Certified Post Purchase Trainer
- HUD Certified Default Counseling
- University of Delaware Non Profit Management Certificate
- Certificate Early Childhood Education, Hodgson
- Diploma, Wilmington High
- Dealing with conflict, AIB DE
- Mind mapping, AIB DE
- Microsoft Excel, Executrain
- Microsoft Word, Executrain
- Fraud Investigations AIB
- Employee Development AIB
- Supervising Difficult Employees AIB
- Supervising Effectively AIB
- Quality Assessment
- Fair Isaac and Co Credit profiles
- How to Make Friends and Influence People
Professional Memberships
- Delaware Federation of Housing Counselors, Vice President
- Fannie Mae Technology Council, Member
Activities
- Testified before the Lt Governors foreclosure task force to address the increasing number of foreclosure in the State of DE
- Agency wide Customer Service Training
- Successful completion and award of a Federal Grant
Timeline
Senior Director of Programs
Habitat for Humanity
01.2011 - Current
IDA Counselor Coordinator, Homeownership Services
YWCA
01.2007 - 01.2011
Program Manager
The Wedding Sitters
01.2005 - Current
Home Ownership Services Coordinator/Director
YWCA
01.2003 - 01.2007
Verifications Supervisor New Accounts
Associates National Bank (Delaware)
01.1997 - 01.2001
Risk Control Supervisor
Associates National Bank (Delaware)
01.1997 - 01.2001
Customer Service Supervisor
Associates National Bank (Delaware)
01.1997 - 01.2001
Fraud Investigator
Bank of New York (Delaware)
01.1986 - 01.1997
Lead Security Representative
Bank of New York (Delaware)
01.1986 - 01.1997
Customer Service Representative I
Bank of New York (Delaware)
01.1986 - 01.1997
Non Profit Management -
University of Delaware
Similar Profiles
Regina LaneRegina Lane
Home Repair Program Manager at Holston Habitat for HumanityHome Repair Program Manager at Holston Habitat for Humanity
BRADLEY AUGUSTIN SRBRADLEY AUGUSTIN SR
Outreach Coordinator at Habitat for Humanity of Greater NewburghOutreach Coordinator at Habitat for Humanity of Greater Newburgh
Jack HeenanJack Heenan
Volunteer at Habitat for Humanity: ReStoreVolunteer at Habitat for Humanity: ReStore