Bie Ndi Josephine
DSP
Newark,DE
Summary
Compassionate and dedicated Direct Support Professional (DSP) with over 4 years of experience delivering exceptional care to individuals with developmental disabilities, chronic illnesses, and behavioral challenges. Skilled in personal care, medication administration, crisis management, and ISP implementation across home and residential care settings. Certified Medication Technician (Maryland) with strong communication, problem-solving, and client-advocacy skills. Known for reliability, patience, and a compassionate, client-centered approach that promotes safety, dignity, independence, and improved quality of life.
Overview
5
5
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Direct Support Professional / Caregiver
Arc of Southern Maryland
05.2022 - Current
- Provide hands-on personal care including bathing, dressing, toileting, grooming, and feeding.
- Administer medications and document usage per state and agency guidelines.
- Monitor clients for changes in health, behavior, and safety needs; report promptly to supervisors.
- Implement Individual Support Plans (ISPs) to encourage independence and personal skill development.
- Assist with mobility and safe transfers using gait belts and mechanical lifts.
- Maintain a clean, safe, and organized living environment.
- Prepare and serve meals based on individualized dietary requirements.
- Support clients in community engagement, recreation, and social activities.
- Respond effectively to emergencies and behavioral crises using approved de-escalation techniques.
- Collaborate with nurses, families, and multidisciplinary team members to ensure continuity of care.
- Achievements:
- Consistently recognized for reliability, professionalism, and strong client relationships.
- Contributed to meaningful improvements in independence and daily living skills for multiple clients.
- Provided personalized support to individuals with disabilities, enhancing their daily living skills and promoting independence.
- Assisted clients in daily activities, ensuring safety and comfort while fostering a supportive environment.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans, improving client outcomes.
- Monitored and documented client progress, adapting care strategies to meet changing needs and preferences.
- Trained and mentored new staff members on best practices in client care and safety protocols.
- Developed strong relationships with clients and families, facilitating open communication and trust in care processes.
- Participated in community outreach programs, raising awareness about the needs and rights of individuals with disabilities.
- Ensured compliance with safety regulations and organizational policies, contributing to a safe and effective care environment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Facilitated effective communication between clients and their families, fostering strong relationships and promoting family involvement in the caregiving process.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
Direct Support Professional / Home Health Aide
Helena House
08.2020 - 04.2023
- Provided compassionate in-home care to clients with developmental, physical, and cognitive challenges.
- Assisted with household duties including cleaning, laundry, and meal preparation.
- Offered medication reminders and monitored clients for changes in health or behavior.
- Delivered companionship and emotional support to reduce social isolation.
- Documented daily activities, behaviors, and health observations accurately.
- Supported clients in developing life skills such as hygiene, budgeting, and grocery shopping.
- Transported clients to medical appointments, therapy sessions, and community outings.
- Followed individualized care plans, safety procedures, and HIPAA confidentiality standards.
- Completed ongoing training to remain compliant with best practices in care.
- Achievements:
- Frequently requested by families and clients for exceptional service and trustworthiness.
- Maintained an outstanding attendance and reliability record.
- Assisted clients with daily living activities, promoting independence while ensuring their safety and well-being.
- Developed and implemented personalized care plans, enhancing client satisfaction and engagement in their care.
- Monitored and documented client progress, effectively communicating changes in conditions to healthcare professionals.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Education
Advanced Diploma - Human Resource Development
High School Diploma / Advanced Level Certificate - undefined
Skills
- Personal Hygiene & ADL Support
- Medication Administration & Documentation
- Health Monitoring & Reporting
- Crisis Management & Behavioral De-escalation
- ISP Implementation & Goal Support
- Companionship & Emotional Support
- Household Management & Meal Preparation
- Time Management & Prioritization
- Cultural Sensitivity & Client Advocacy
- Strong Teamwork & Communication
Personal care
Medication administration
Health monitoring
Individual Support Plans
Client engagement
Daily living skills
Emergency response
Crisis de-escalation
Documentation accuracy
Team collaboration
Client communication
Training compliance
Client transportation
Reliability
Compassionate care
Emotional support
Community integration
Household management
First aid and CPR
Elderly care
Patient companionship
Adaptive equipment use
First aid and safety
Basic housekeeping
Strong ethics
Dependable and responsible
Behavioral management
Verbal and written communication skills
Certification
Certified Medication Technician (CMT) – Maryland
Timeline
Direct Support Professional / Caregiver
Arc of Southern Maryland
05.2022 - Current
Direct Support Professional / Home Health Aide
Helena House
08.2020 - 04.2023