Bijosh Pushkaran
Thrissur ,Kerala
Summary
A challenging opportunity and active involvement in a progressive organization to fully utilize my proven technical and communication skills with 20+ years of work experience in the field of Automotive service industry, fluently speaking English,Arabic,Hindi,Marathi,Tamil and Malayalam. Strong team working and multi tasking skills. Easily capable of adapting changes,new concepts and responsibilities with an enthusiastic approach.
*Mechanical Engineer with 20 years of experience in heavy vehicle after sales service industry (MAN,TATA,Ashok Leyland and Thermoking units)
*
Overview
20
20
years of professional experience
Work History
Automotive Workshop Supervisor
Arabian Engineering Services LLC
Salalah , Muscat
11.2019 - Current
- Developed and implemented safety protocols for workshop personnel.
- Provided guidance and support to staff in the use of tools, equipment, and materials.
- Supervised daily operations of the workshop including scheduling and assigning tasks.
- Maintained records of inventory, production output, downtime.
- Managed workflow by adjusting staffing levels as needed according to customer demands.
- Performed maintenance checks on tools, machinery, vehicles and other equipment used in the workshop.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Service Advisor
Arabian Engineering Services LLC
Salalah , Oman
07.2016 - 11.2019
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
Store Supervisor
Arabian Engineering Services LLC
Salalah , Oman
03.2008 - 07.2016
- Performed daily timekeeping activities, such as tracking employee attendance, overtime hours and vacation days.
- Monitored and reported on labor costs to ensure compliance with budgets and regulations.
- Investigated discrepancies in time records by interviewing employees and supervisors.
- Calculated total hours worked for each employee based on timesheet information.
- Prepared monthly reports of labor costs for management review.
- Maintained accurate records of all time-related transactions in the system database.
- Conducted regular audits of employee timesheets to verify accuracy of data entry.
- Maintained records of items shipped, received, or transferred to another location.
Service Advisor
Pandit Automotive PVT LTD
Pune, Maharashtra
06.2006 - 11.2008
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Service Technician
Anup Auto Garage
Pune, Maharashtra
08.2003 - 06.2005
- Performed onsite repair of equipment at customer locations.
- Troubleshot electrical circuits using schematics and diagrams.
- Diagnosed problems and determined solutions for various customer issues.
Education
Diploma in Mechanical Engineering - Mechanical Drafting Technology,Thermal Engineering
Sree Rama Polytechnic Institute
Thriprayar 05-2000
Pre Degree
Sree Krishna College Guruvayur
Arikanniyur06-1996
High School Diploma -
Government Higher Secondary School
Elavally 05-1994
Skills
- Supportive to the field/ Workshop team in technical issues for streamline the operations
- Expertise in customer relationship management, service marketing,Parts coordination
- Experience in inventory controlling and documentation
- Warranty administration with OEM and generate claims
- Good command over computer systems & SAP,AS400 using in organization
- Good listening skills of specific customer complaints
- Documentation skills
- Safety procedures of workshop & tools
- Well versed with HSE systems
- Worked with inventory systems which are involving in service industry
- Cost Estimation for the workshop day to day operations(Labo
Personal Details
- Date of birth :24.05.1978
- Gender :Male
- Father's Name. :Pushkaran T.A
- Marital Status. :Married
- Nationality. :Indian
- Permanent Address: Thaivalappil House Janashakthi Road, KakkasseryP.O, Chittattukara, Thrissur pin-680511,Kerala India
- License no. :76586828
- Passport Details. :T8860257
- Contact no :+968-96403681(Oman),+918714740487(India)
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Malayalam
Beginner
A1
Tamil
Advanced
C1
Arabic
Elementary
A2
Timeline
Automotive Workshop Supervisor
Arabian Engineering Services LLC
11.2019 - Current
Service Advisor
Arabian Engineering Services LLC
07.2016 - 11.2019
Store Supervisor
Arabian Engineering Services LLC
03.2008 - 07.2016
Service Advisor
Pandit Automotive PVT LTD
06.2006 - 11.2008
Service Technician
Anup Auto Garage
08.2003 - 06.2005
Diploma in Mechanical Engineering - Mechanical Drafting Technology,Thermal Engineering
Sree Rama Polytechnic Institute
Pre Degree
Sree Krishna College Guruvayur
High School Diploma -
Government Higher Secondary School
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