Biko LOVELYN
Kingston upon Hull
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
OZO Hotel Amsterdam
Amsterdam
04.2022 - 05.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
Education
Bachelor of Arts - Economics
Caritas University
Enugu Nigeria08.2017
Skills
- Verbal and Written Communication
- Customer Assistance
- Time Management
- Hospitality Service
- Team Collaboration
- Conflict Management
- Mail Handling
- Front Desk Operations
- Confirming Transactions
- Listening Skills
- Guest Registration
- Front Desk Reservations
- Setting Reservations
- Answer Telephone Calls
- Greet Visitors
- Room Assignments
- Information Updates
- Fee Collection
- Reminder Calls
Timeline
Front Desk Receptionist
OZO Hotel Amsterdam
04.2022 - 05.2023
Bachelor of Arts - Economics
Caritas University
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