Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Bilawal Alavi

Bilawal Alavi

IT Networks
Eppelheim

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Customer Service

Pizza Hut
Heidelberg
05.2021 - 08.2022
  • Dealing with customers updating daily logs cash management

Customer Service Cashier

Pizza Hut
Heidelberg
01.2019 - 11.2019
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized various software applications to process customer orders.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Network Engineer / Site Surveys

Devore IT
01.2019 - 01.2019
  • Determined IT infrastructure problems while taking users complaint and issues related to hardware and softwares
  • System support and IT inventory count
  • Desktop PC's and Laptop upgradation for new employees
  • Maintained and documented Cisco hardware for WebX conference
  • Setup Users group and policy
  • Active Directory Management
  • Troubleshot complex multi-vendor network service provider issues.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Recommended options for disaster recovery and remote access security.
  • Provided detailed network diagrams and procedural guidelines.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.

Network Engineer Site Surveys

Decore IT
01.2019 - 01.2019
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Managed, tracked, and coordinated problem resolution and escalation processes.

Network Installation Technician

AVASO Technologies Solutions Denmark
Frankfurt, Dietzenbach, Stuttgart, Mannheim
06.2018 - 12.2018
  • Ticket Base Task Performed as a site engineer at various locations to resolve IT Tickets contributed by service for (the Cisco Project) which include detailed testing of Cisco smart switches and routers installation, RTR Services, Site Surveys, Troubleshooting,Network Installation, Network device Testing etc.
  • Risk assessment for various server rooms in order to comply with the standard by using RunBook Follow up and with the help of seniors instruction
  • Hardware and Software Installation atroubleshooting, Data Backup, systems Preventative maintenance reports etc
  • Resolving IT Tickets
  • Site visits as per POA (Plan of action & Scope of Work) - Switches and Router installation and testing
  • Rack Mounting
  • Providing hand support for RTR Installation
  • Risk assessment
  • Labeling
  • Run Book Follow up, Device Inspection to prevent DOA
  • Tools:
  • Standard took kit server
  • Cisco Console Cable
  • USB 3.0 Gigbit to Lan Converter
  • USB console Cable
  • USB serial Adoptor
  • USB to micro USB console cable
  • Null Modem Cable
  • Null Modem Cable connector
  • DB9 USB serial cable
  • Standard Flat Rack Moundint screws
  • Softwares/Applications:
  • Iperf 2.0
  • Tftpd64
  • TeamViewer - Putty
  • Cisco-WebX
  • Devices Installed:
  • Cisco Catalyst 2960 X series - Cisco 4200 series router
  • Voice Gateways
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.
  • Installed and configured new devices and system components.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations.
  • Researched and recommended network and data communications hardware and software.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed and configured new devices and system components.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Designed computer hardware components and peripheral devices.
  • Collaborated with teams on design reviews and validation testing for Type components.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Strategically implemented new computer projects and hardware installations to improve workflow for Number employees.
  • Used Software to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Installed and maintained systems and analyzed users' needs.
  • Strengthened communication skills through regular interactions with others.

System Administrator

URZ Heidelberg University
Heidelberg
12.2016 - 05.2017
  • Deutsch A2
  • English
  • Creating and managing workflow , site , list using sharepoint designer 2016
  • Creating custom web parts
  • Implementing BCS service, creating and managing lists, document libraries, discussion board, surveys, site collection
  • Dashboard monitor and shared calendar, HelpDesk using OTRS
  • Content Management
  • Introduced management tools to create and manage virtual server computing environment.
  • Drove continuous improvement of IT governance processes.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Developed modification program to determine compatibility with various software.
  • Implemented internet and intranet applications on multiple platforms.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Planned and implemented upgrades to system hardware and software.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Diagnosed and resolved hardware and software issues.
  • Implemented and maintained virtual private networks.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and executed resolution for network and server issues.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Monitored system performance and responded to alerts.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Worked with users to determine areas of technology in need of improved usability.
  • Administered web server and supported SharePoint and MS Teams server-based applications.
  • Deployed Microsoft Teams across enterprise to enhance collaboration.
  • Promoted use of Microsoft OneNote and SharePoint for documentation management.
  • Developed and formatted PowerPoint presentations using advanced elements.
  • Worked directly with project management on document and template needs.
  • Installed and configured server and workstation hardware, OS and custom applications.

Business Development Associate

Medical Lean Management USA Based Firm In Pakistan
Karachi
04.2014 - 07.2014
  • Developed business pipeline using cold and warm techniques.
  • Negotiated contracts and closed sales with new and existing clients.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Developed new opportunities by effectively communicating product lines to leading international corporations.

Customer Service Cashier

SSP Food Travels
Luton
07.2012 - 01.2014
  • Worked in the capacity under SSP at airport that involve customer support at various units such as Burger King, Yum, Mark & Spencer
  • Off site responsibilities:
  • Responsible for updating records using Citrix based application through virtualized shared desktop
  • Chronic Management
  • Log Book Management
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Met customer service goals and exceeded customer expectations.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

System Administrator

Heidelberg University
Heidelberg
06.2019 - 12.2019
  • Worked on VMWare machines to administer window clients user with servers using cobbler program to deploy predefined installation system for multiple user at once.
  • Worked on hardware and system improvement according to the need of the users with the department and cluster.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Created and serviced administrator and user accounts on Linux-based systems, managing Number deployments.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented and maintained virtual private networks.
  • Diagnosed and resolved hardware and software issues.
  • Installed and configured network printers and other peripheral devices.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Developed and documented network policies, procedures and standards.

Network and Systems Engineer Trainee

PNEC Pakistan Navel Engineering College
Karachi
01.2011 - 05.2011
  • Learned administering and accessing the client via server, deploying network cables, input output devices, rack mounting and troubleshooting network related issues using Networking tools
  • During the above mentioned training, I worked for post-grade labs for deployment of network system within academy under supervision of professionals
  • Activities:
  • Dealing with port Issues / Port Transformation
  • Understanding Authentication, Authorization and Accessibility -
  • Configuring LAN, WAN networks
  • Cable Colour Coding
  • PBX VoiP system Installation
  • Server operating system installation
  • Manageable and unmanageable switch installations
  • Active directory management and user policies
  • Employment, Parental Leave, worked minimal hours
  • Due to birth of my twins baby.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Troubleshot complex multi-vendor network service provider issues.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Assisted with implementation and support of network monitoring tools.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Recommended options for disaster recovery and remote access security.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Diagnosed and executed resolution for network and server issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Managed, tracked, and coordinated problem resolution and escalation processes.

Network Installation Technician

Myra Engineering
Karachi
11.2008 - 12.2011
  • Responsible for project documentation, site supervision computer labs and equipment survey according to hardware and software requirements
  • Performed low-level maintenance and resolve problems within given time span.t line Technical and Desktop support
  • Providing remote assistance to clients on their laptops
  • Troubleshooting Live Link issues using telephony services logging telephony and voice media services
  • Hardware maintenance "Laptops and Mobile devices" Document and maintain Help Desk policies and procedure
  • Ethernet cables deployment Cat5 and Cat5e
  • Configuring wireless router and installations
  • Project Presentation using MS power point tool, Active Directory management
  • Microsoft Outlook account management and space allocation.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.
  • Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Implemented internal quality standards to secure electronic records integrity.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Restored data on computers and office machines.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Set up and maintained user accounts and client access.
  • Performed software installations and OS upgrades to support layered software packages.
  • Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
  • Implemented internet and intranet applications on multiple platforms.
  • Provided technical interpretation regarding network, software, configuration and architecture oversight.

Education

Masters of Science - Computer Networks

University of Bedfordshire
01.2012 - 7 2013

BSCS - Computer Science

Singh University of Information and Technology
Jamshoro, Sindh
01.2005 - 11 2009

Network and system Administration - undefined

01.2011 - 5 2011

Skills

Hardware and Softwareundefined

Additional Information

  • Personal details
  • Place of birth: Pakistan
  • Gender: Male
  • Nationality: Pakistan
  • Civil status: Married
  • Permanent Resident Germany (Unbefristet) Erlaubnis.

Timeline

Customer Service

Pizza Hut
05.2021 - 08.2022

System Administrator

Heidelberg University
06.2019 - 12.2019

Customer Service Cashier

Pizza Hut
01.2019 - 11.2019

Network Engineer Site Surveys

Decore IT
01.2019 - 01.2019

Network Engineer / Site Surveys

Devore IT
01.2019 - 01.2019

Network Installation Technician

AVASO Technologies Solutions Denmark
06.2018 - 12.2018

System Administrator

URZ Heidelberg University
12.2016 - 05.2017

Business Development Associate

Medical Lean Management USA Based Firm In Pakistan
04.2014 - 07.2014

Customer Service Cashier

SSP Food Travels
07.2012 - 01.2014

Masters of Science - Computer Networks

University of Bedfordshire
01.2012 - 7 2013

Network and Systems Engineer Trainee

PNEC Pakistan Navel Engineering College
01.2011 - 05.2011

Network and system Administration - undefined

01.2011 - 5 2011

Network Installation Technician

Myra Engineering
11.2008 - 12.2011

BSCS - Computer Science

Singh University of Information and Technology
01.2005 - 11 2009

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Bilawal AlaviIT Networks