Birsen Özdeniz

• Building and maintaining long-term relationships with maritime clients, ship operators, and shipowners.
• Expertise in negotiating deals and contracts to secure profitable agreements while ensuring customer satisfaction.
• Identifying new business opportunities and potential clients in the maritime industry.
• Preparing and delivering compelling sales proposals, presentations, and product demos to clients.
• Managing the end-to-end process of order fulfillment, from receiving orders to delivery and post-sale services.
• Ensuring smooth operations between suppliers, warehouses, and logistics teams for timely deliveries.
• Tracking stock levels, forecasting demand, and coordinating restocking activities to avoid shortages or overstocking.
• Arranging efficient transport, shipping, and customs clearance of products, ensuring compliance with local and international maritime regulations.
• Preparing technical offers according to received RFQs.
• Handling customer complaints, resolving technical and operational issues, and providing ongoing support.
• Tracking sales performance, preparing regular reports for management, and analyzing sales metrics.
• Generating reports on logistics, order fulfillment times, and inventory status.
• Ensuring all documentation complies with maritime and international shipping regulations.

Key Skills:

• Software Proficiency: ERP systems, CRM software, inventory management tools, Microsoft Office.
• Client Relationship Management.
• Business Development.
• Operations Management.
• Reporting & Analysis.
• Communication & Interpersonal.
• Problem-Solving

• Managed export operations to over 10 international markets, including Europe, the Middle East, and Asia, ensuring on-time delivery and regulatory compliance.
• Prepared and processed export documentation (invoices, packing lists, certificates of origin) for shipping orthopedic products, reducing documentation errors by 20%.
• Coordinated with freight forwarders and customs brokers to streamline the logistics process, resulting in a 15% reduction in shipping costs.
• Assisted in registering orthopedic equipment with international health authorities, securing CE marking for key products.
• Supported sales team in negotiating contracts with international distributors, leading to a 25% increase in export sales revenue.
• Ensured all exports comply with international trade laws, customs requirements, and relevant medical device regulations (such as FDA, CE marking, and ISO standards).
• Working closely with freight forwarders, shipping agents, and logistics partners to ensure efficient transportation and delivery.
• Ensuring compliance with global health authorities' requirements (such as FDA, EU MDR, etc.) and assisting in obtaining certifications for orthopedic products.
• Developed relationships with clients in new markets, increasing client satisfaction through regular communication and post-sales support.
• Prepared and maintained reports on sales performance, market trends, and export operations.

Key Skills:

• Export and International Trade.
• Sales and Business Development.
• Regulatory Knowledge: Medical device regulations, CE marking, FDA compliance
• Software Proficiency: ERP systems (SAP), CRM tools, Microsoft Office.

• Managed the daily scheduling and routing of over 25 trucks, ensuring the timely and cost-effective delivery of goods to multiple locations across the UE countries.
• Reduced transportation costs by 10% through route optimization, improved load planning, and carrier negotiations.
• Coordinated with transport providers, internal departments, and customers to ensure on-time delivery, achieving a 98% OTIF (On Time In Full) rate.
• Implemented real-time GPS tracking for the fleet, which improved visibility on vehicle movements and reduced idle times.
• Supervised the maintenance schedules for all vehicles, ensuring regular inspections and minimizing breakdowns during transit.
• Managed relationships with third-party carriers and vendors, negotiating favorable rates and service agreements.
• Prepared and analyzed daily and weekly reports on transportation performance and cost management to identify opportunities for efficiency improvements.

Key Skills:

• Transportation Management.
• Logistics Operations.
• Compliance and Safety.
• Technical Skills: TMS, GPS tracking, Excel, ERP systems.