Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Bivoleanu Adriana

Bivoleanu Adriana

Sr Subject Matter Expert
Iasi,PH

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Sr Subject Matter Expert

Amazon Development Center
12.2022 - Current
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Championed change management efforts during organizational transitions by offering expert guidance on navigating new processes and structures.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Mentored junior team members, contributing to their professional growth and development.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
  • Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.

Subject Matter Expert

Amazon Development Center
07.2020 - 12.2022
  • Led instructional design efforts for high-impact training programs, resulting in enhanced workforce competencies.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
  • Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Analyzed business problems, identifying root causes and developing robust solutions.

Senior Catalog Specialist

Amazon Development Center
04.2017 - 04.2020
  • . Improved internal communication between departments regarding updates or changes made within the catalog system.
  • Implemented quality control measures that significantly improved the overall accuracy of the product catalog.
  • Developed comprehensive training materials for new hires to quickly acclimate them to catalog specialist responsibilities.
  • Increased catalog accuracy by meticulously reviewing product information and updating database records.
  • Provided exceptional customer service by promptly addressing inquiries related to products listed in the catalog.
  • Reduced product data discrepancies through diligent monitoring, identification, and resolution of errors.
  • Enhanced customer experience by optimizing product categorization and search functionality within the catalog.
  • Coordinated efforts with photography teams to create visually appealing images that showcased products accurately while adhering to brand guidelines.
  • Conducted regular audits of the online catalog to identify errors or inconsistencies, maintaining a high level of accuracy and professionalism.
  • Led training sessions on best practices in catalog management, fostering a culture of continuous improvement within the team.
  • Mentored junior team members to improve their catalog management skills, increasing overall team efficiency and productivity.
  • Streamlined catalog processes by implementing an efficient classification system and enhancing item descriptions.
  • Collaborated with cross-functional teams to ensure accurate product information, resulting in a more user-friendly catalog experience.

Catalog Associate

Amazon Development Center
10.2014 - 04.2017
  • Maintained up-to-date knowledge of industry trends, adjusting catalog content as needed to stay competitive in the market.
  • Championed user experience enhancements by providing feedback on website layout and navigation from a Catalog Associate perspective.
  • Expedited product launches by efficiently coordinating with merchandising teams, ensuring timely integration into the catalog system.
  • Contributed to the development of standardized procedures for catalog management, reducing errors and improving consistency.
  • Enhanced catalog accuracy by diligently reviewing product information and identifying discrepancies.
  • Streamlined catalog processes for increased efficiency by collaborating with cross-functional teams.
  • Developed performance metrics to measure the success of implemented changes within the catalog process.

Customer Service Officer

Xerox Business Services, LLC
10.2011 - 10.2014
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.

Education

Masters in Marketing And Business Communication - Business Administration

Alexandru Ioan Cuza
Iasi, Romania
04.2001 -

MBA - Economy

Alexandru Ioan Cuza
Iasi, Romania
04.2001 -

Skills

Strong analytical skills

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Additional Information

- proficient in SQL

- beginner in Python

Timeline

Sr Subject Matter Expert

Amazon Development Center
12.2022 - Current

Subject Matter Expert

Amazon Development Center
07.2020 - 12.2022

Senior Catalog Specialist

Amazon Development Center
04.2017 - 04.2020

Catalog Associate

Amazon Development Center
10.2014 - 04.2017

Customer Service Officer

Xerox Business Services, LLC
10.2011 - 10.2014

Masters in Marketing And Business Communication - Business Administration

Alexandru Ioan Cuza
04.2001 -

MBA - Economy

Alexandru Ioan Cuza
04.2001 -

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Bivoleanu AdrianaSr Subject Matter Expert