Bjanka Georgieva
Leipzig
Summary
I describe myself as a loyal, reliable, hardworking person who finds it easy to adjust to a new working environment and a new team.
I loved all of my jobs and the people I used to work with. The seemingly frequent change of jobs has always been influenced by external circumstances like the COVID-19 Pandemic which appeared to be really challenging for the customer service industry.
I believe that every job should be done with the highest quality standard and therefore I always do so.
Overview
7
7
years of professional experience
8
8
Languages
Work History
Waitress/Bartender
Red Caffe - Lounge Bar
08.2016 - 09.2019
- Ensured all guests received an exceptional dining experience by providing excellent customer service.
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once.
- Developed excellent communication skills and maintained a professional demeanor with guests and colleagues.
Babysitter
Private
09.2019 - 12.2019
- Managed to take care for children of different ages, providing comfortable environment for them to learn and play.
- Interpreted conversations in more than two languages.
- Provided parents with regular updates on the child's development and notable events.
Waitress
Mr.I - Lounge Bar & Boutique Hotel
09.2020 - 06.2021
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete.
- Collaborated with team members to ensure efficient and effective workflow.
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
Housekeeper
Mirage Apartments
06.2021 - 09.2021
- Assisted guests with special requests and needs in a friendly and professional manner.
- Performed check-ins and check-outs to ensure rooms were properly cleaned and prepared for the next guest.
- Performed laundry duties, such as washing, folding, and ironing linen and clothing.
Waitress
Octava - Lounge Bar
10.2021 - 02.2022
- Experienced waitress providing exceptional service and professionalism to all guests and colleagues.
- Engaged customers and provided recommendations for food and beverage orders.
- Handled customer complaints and resolved issues.
Crew Member
McDonald's
03.2022 - Current
- Provided quality customer service in taking orders and delivering food to customers.
- Worked the drive-thru windows and front counter taking and assembling orders while maintaining a cash drawer.
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff.
Education
Computer Education Center - Semos
Skopje, North Macedonia04.2019
High School Diploma -
"Vasil Antevski-Dren"
Skopje, North Macedonia 04.2001 -
Timeline
Crew Member
McDonald's
03.2022 - Current
Waitress
Octava - Lounge Bar
10.2021 - 02.2022
Housekeeper
Mirage Apartments
06.2021 - 09.2021
Waitress
Mr.I - Lounge Bar & Boutique Hotel
09.2020 - 06.2021
Babysitter
Private
09.2019 - 12.2019
Waitress/Bartender
Red Caffe - Lounge Bar
08.2016 - 09.2019
High School Diploma -
"Vasil Antevski-Dren"
04.2001 -
Computer Education Center - Semos
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