Customer Service Expert
GOODNESS & MERCY FOOD (IMPORTING & EXPORTING)
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Identified areas for improvement within department procedures, implementing changes that resulted in more efficient operations.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.
