Bo Terkelsen

APO

Summary

Adept Information Technology Specialist with a proven track record at the US Army, where I spearheaded streamlined IT support, and account management, enhancing organizational efficiency. Expert in IT Asset Management and renowned for exceptional problem-solving skills. Holds Comptia A+ and Sec+ certifications, demonstrating a commitment to both technical proficiency and high-end user support. Dependable IT Support Specialist with robust background in managing IT systems and network infrastructure. Successfully implemented security protocols and maintained high system uptime. Demonstrated expertise in problem-solving and technical support, ensuring seamless operations.

Overview

years of professional experience

Certification

Work History

Information Technology Specialist (25B)

US Army

06.2017 - Current

Implemented data backup and disaster recovery plans, safeguarding critical business information from potential loss or damage.
Evaluated emerging technology trends to identify potential opportunities for improving organizational efficiency through strategic investments in new tools or platforms.
Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
Streamlined IT support processes, leading to increased end-user satisfaction and reduced response times.
Created and managed user accounts.

Education

Bachelor of Science - Information Techonology

Western Governor's University

United States

03-2026

Skills

IT Asset Management
Remote Desktop Support
Operating System Configuration
Application Integration
Hardware troubleshooting

IT Risk Assessment
Incident Response
System Administration
IT project management
User Training and Support