Bob Hegman
Wilmington
Summary
Results-driven Customer Experience Manager with expertise in driving a customer service culture and solving complex issues. Proven ability in cross-functional collaboration, voice of customer analysis, and process improvement to enhance satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Wilmington, DE
04.2025 - Current
- Collaborated with other members of store leadership to drive a customer service culture at every level of store operations.
- Helped train and coach store associates on best practices related to Safety in tasking and equipment operation.
- Helped solve complex customer issues related to the Pro and Specialty business, as well as creative problem solving with customers in store.
Department Supervisor
The Home Depot Inc
Wilmington, DE
08.2023 - 03.2025
- Oversaw the daily operation of Merchandising, Specialty and Pro departments for the Christiana Home Depot, including timely completion of safety checklists and assigned work tasks.
- Assisted members of leadership in solving customer issues and provided support to a consultative selling team in store.
- Ensured accurate on hand counts for product in my department and across the store.
Warehouse Manager
G Fedale
Wilmington, DE
04.2021 - 03.2023
- Oversaw daily warehouse operations to ensure efficient inventory management and order fulfillment.
- Implemented safety protocols to enhance workplace safety and reduce incidents.
- Trained and mentored staff on equipment usage and best practices for operational efficiency.
- Developed process improvements that increased productivity and streamlined workflows.
Education
Bachelor of Arts -
Lancaster Bible College
Lancaster, PASkills
- Cross-functional collaboration
- Voice of customer analysis
- Attention to detail
- Data analytics
- Creative problem solving
- Process improvement
Languages
English
Native or Bilingual
Timeline
Customer Experience Manager
The Home Depot Inc
04.2025 - Current
Department Supervisor
The Home Depot Inc
08.2023 - 03.2025
Warehouse Manager
G Fedale
04.2021 - 03.2023
Bachelor of Arts -
Lancaster Bible College