Bobbie Lowe
Newark
Summary
Results-driven professional with extensive experience in customer service management and team development. Known for strong organizational skills and commitment to achieving operational goals. Ready to leverage expertise to enhance team performance and drive customer satisfaction.
Overview
15
15
years of professional experience
Work History
BDC Manager/ Body Shop
Martin Honda
Newark
07.2017 - Current
- Trained and supervised BDC team members to enhance performance.
- Managed daily operations of the Business Development Center.
- Oversaw appointment scheduling to maximize service department efficiency.
- Assisted in developing training materials for new employees joining the BDC team.
- Trained new staff on customer service processes, product knowledge, and company policies.
- Met pre-set guidelines for weekly appointments, shows, and outbound calls.
- Completed day-to-day duties accurately and efficiently.
Customer Service/ Pharmacy Technician
Acme
Wilmington
12.2010 - 07.2017
- Assisted customers with prescription orders and medication inquiries.
- Organized and stocked pharmacy shelves with medications and supplies.
- Maintained cleanliness and organization of the pharmacy workspace.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Alexis I. DuPont High
Greenville06-2012
Skills
- Training and development
- Customer service management
- Team leadership
- Vehicle inspection
- Customer satisfaction
References
References available upon request.
Timeline
BDC Manager/ Body Shop
Martin Honda
07.2017 - Current
Customer Service/ Pharmacy Technician
Acme
12.2010 - 07.2017
High School Diploma -
Alexis I. DuPont High