Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bonnie Cirino

MIlford

Summary

Driven healthcare professional. Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Strong critical thinking skills quickly recognizes and executes emergency interventions. An accomplished and results-oriented sales professional with substantial expertise in technology sales, outside lab sales. Proven success in the small business sector as an owner of an online computer store.

Overview

35
35
years of professional experience

Work History

Senior Recruiting Manager

All Med Search
Milford
04.2022 - Current
  • Guided franchisees in the effective implementation of branding standards and operational strategies.
  • Analyzed recruitment metrics to identify areas for process improvement and efficiency.
  • Conducted reference checks for prospective employees.
  • Maintained relationships with universities and other external sources for recruitment purposes.
  • Managed employee referrals program by tracking referral bonuses paid out and verifying eligibility criteria were met.
  • Created job postings, sourced resumes, screened applicants, and conducted initial interviews.
  • Collaborated with hiring managers to define job requirements and candidate profiles.
  • Utilized applicant tracking systems to streamline the recruitment process efficiently.
  • Implemented training programs for junior recruiters to enhance team performance.
  • Coordinated onboarding processes for new hires including orientation sessions and paperwork completion.
  • Established a network of contacts at various educational institutions to promote employment opportunities.
  • Prepared weekly and monthly reports highlighting key performance metrics related to recruitment efforts.
  • Utilized Applicant Tracking Systems to track candidate progress through the recruiting process.

Outside Clinical Lab Sales Representative

Delaware Diagnostic Labs
10.2022 - 04.2023
  • Cultivated an in-depth comprehension of lab testing workflows, facilitating effective communication with clients regarding capabilities and services.
  • Successfully engaged nursing homes, assisted living facilities, rehab centers, schools, and corporations to identify and address their clinical testing requirements.
  • Nurtured and sustained robust client relationships, ensuring ongoing satisfaction, and promptly addressing inquiries or concerns.
  • Collaborated closely with the internal team to deliver customized solutions, tailored to meet the unique needs of each client.
  • Consistently surpassed sales targets, contributing significantly to the company's expansion.
  • Kept abreast of industry trends and developments, ensuring clients received the latest information and solutions.
  • Conducted thorough market research to pinpoint fresh business opportunities and prospective clients.
  • Educated clients on lab services and procedures to enhance understanding.
  • Coordinated appointments and follow-ups for laboratory testing procedures.
  • Processed orders and ensured timely delivery of test results to clients.

Builder Sales Executive

Guardian
06.2015 - 03.2020
  • Consulted with homeowners who have purchased new construction homes to demonstrate and sell options related to security systems, audio and video equipment, and central vacuum systems.
  • Recognized in 2019 for being in the top 10% of sales executives in the company.
  • Consistently surpassed monthly, quarterly, and yearly sales goals.
  • Was responsible for prospecting new builder accounts to identify new homeowners, schedule sales consultations, and sell home technology services.
  • Managed relationships with sales center representatives in assigned communities, and followed up regularly regarding prospects.
  • Conferred with builders to provide design specifications and prints for the Guardian builder product line sale, to include electronic audio and video systems (in-wall speakers and LED TV pre-wires), security and fire alarm systems, intercom, and central vacuum systems.
  • Developed and maintained new and existing builder accounts in the assigned territory.
  • Ensured complete customer satisfaction by building rapport, and following up after the completion of the build.

Customer Account Executive

Comcast
01.2011 - 06.2015
  • Promoted and sold Comcast products and services that were both current and emerging.
  • Interacted with customers via telephone and e-mail to assist with a variety of customer inquiries and issues.
  • Demonstrated basic knowledge of competitors by determining and implementing basic strategies and techniques to effectively counter competitive offers and educate customers on product comparisons.
  • Acted as an ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
  • Demonstrated closing techniques consistently, repeatedly, and in a timely manner.
  • I interacted and communicated collaboratively and cross-functionally to provide a quality customer experience.
  • Continually improved sales ability through ongoing training and coaching.

Sales Representative

HostMySite.com
02.2008 - 05.2009
  • Prospected new business opportunities via phone calls, emails, networking events, trade shows, and other means to achieve and establish volume requirements.
  • Collected and documented key business information on target accounts, including their usage, web applications, infrastructure highlights, internal decision processes, e-commerce utilization, and business metrics.
  • Rapidly learned and demonstrated the ability to position our firm’s value and attributes to IT, finance operations, marketing, and other key customer business functions.
  • Presented product features and benefits to drive customer interest and sales.
  • Engaged customers through phone and email to identify their web hosting needs.

Owner / Sales Manager

J&B Computers Inc.
03.1998 - 11.2008
  • Sold computers and electronic devices to small businesses.
  • Compiled a list of prospective customers for use as sales leads, based on information from newspapers, business directories, and other sources.
  • Extensive sales of computers and electronic equipment to individuals and businesses.
  • Managed daily operations for technology repair and support services.
  • Developed customer relationships through effective communication and problem-solving.
  • Coordinated inventory management for computer parts and accessories.
  • Evaluated vendor performance to ensure quality of supplied components.

Scheduling Manager

Alfred I DuPont Hospital
Wilmington
04.1990 - 11.2005
  • Coordinated schedules for patient appointments and staff availability.
  • Managed daily operations of the scheduling department.
  • Utilized electronic health record systems for appointment management.
  • Collaborated with healthcare providers to optimize scheduling processes.
  • Trained new staff on scheduling procedures and software use.
  • Reviewed and adjusted schedules based on patient needs and resources.
  • Communicated effectively with patients regarding appointment confirmations.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Collaborated with other departments to coordinate special events or projects.
  • Evaluated current scheduling processes for opportunities for improvement.
  • Set and confirmed customer appointments.
  • Tracked employee overtime hours and adjusted schedules accordingly.

Education

High School Diploma -

William Penn High School
New Castle, DE

Skills

  • Recruitment strategy
  • Applicant tracking systems
  • Metrics analysis
  • Training and development
  • Client relationship management
  • Market research
  • Sales negotiation
  • Solutions customization
  • Effective communication
  • Team building
  • Problem solving
  • Performance improvement
  • Conflict resolution
  • Passive candidate engagement
  • Multitasking Abilities
  • Compliance
  • Health and safety protocols
  • Patient interaction
  • Data collection
  • COVID-19 testing

Accomplishments

  • In the Top Ten Sales East Coast for 2 Years with Guardian
  • Employee of the Year 1999 at Alfred I. Dupont Hospital

Timeline

Outside Clinical Lab Sales Representative

Delaware Diagnostic Labs
10.2022 - 04.2023

Senior Recruiting Manager

All Med Search
04.2022 - Current

Builder Sales Executive

Guardian
06.2015 - 03.2020

Customer Account Executive

Comcast
01.2011 - 06.2015

Sales Representative

HostMySite.com
02.2008 - 05.2009

Owner / Sales Manager

J&B Computers Inc.
03.1998 - 11.2008

Scheduling Manager

Alfred I DuPont Hospital
04.1990 - 11.2005

High School Diploma -

William Penn High School

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Bonnie Cirino