Borice Abidembe Anjianjei

• Supported the end-to-end procurement cycle for HVAC and mechanical components, managing a portfolio of 40+ suppliers across Germany and Eastern Europe
• Assisted in drafting and reviewing supplier contracts, NDAs, and service agreements in collaboration with legal and compliance teams
• Conducted market research and supplier benchmarking to support strategic sourcing decisions and identify cost-saving opportunities
• Played a key role in coordinating RFQs, evaluating supplier proposals, and preparing cost-benefit analyses
• Used SAP MM and MS Excel to track purchase orders, update supplier databases, and generate monthly procurement reports
• Maintained delivery schedules and ensured on-time availability of critical materials, reducing project delays by 15% over a 6-month period
• Monitored supplier performance through KPIs such as on-time delivery, quality conformity, and responsiveness, and initiated corrective actions when necessary
• Collaborated with cross-functional teams including Engineering, Finance, and Logistics to align procurement activities with project timelines and budgets
• Contributed to cost-reduction initiatives that achieved approx. €35,000 in annual savings through renegotiation of repeat order pricing and consolidation of suppliers
• Participated in internal audits and ensured adherence to procurement policies and ISO quality standards

Used HubSpot for managing customer interaction and maintained a 95% customer satisfaction rate by effectively resolving over 50 customer inquiries daily through various channels.

• Utilised Zendesk, email and LiveAgent to handle customer inquiries, conducted thorough investigations into customer complaints, identifying underlying issues and implementing solutions that reduced repeat inquiries by 25%, which reduced average response time by 30%, enhancing overall customer experience.

• Collaborated with technical teams to document and investigate in-game bugs, relay customer feedback, and using this feedback to identify trends, leading to process improvements that enhanced overall customer satisfaction.

• Provided concise and empathetic responses to customer inquiries, maintaining a professional tone and ensuring clarity in all communications

• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.