Borislava Topandzhieva
Varna,03
Summary
Dynamic hospitality professional with a proven track record at Luitpoldpark Hotel, excelling in customer service and menu development. Skilled in cost control and staff scheduling, I enhance guest experiences while optimizing operations. Recognized for training and mentoring teams, I consistently drive performance improvement and foster a collaborative work environment.
Hospitality professional prepared for role with focus on delivering high-quality service and ensuring guest satisfaction. Deep understanding of fine dining protocols and history of contributing to team success. Known for adaptability and reliability, with keen eye for detail and passion for excellence.
Experienced with guest relations, ensuring seamless dining experience. Utilizes comprehensive knowledge of fine dining etiquette and service techniques to meet and exceed guest expectations. Track record of effective communication and teamwork, ensuring smooth operations and high guest satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Chef De Rang
Luitpoldpark Hotel
09.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured adherence to safety regulations by monitoring employee performance and addressing potential hazards promptly.
- Implemented inventory control measures, reducing food waste and minimizing operational costs.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
- Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Assisted in menu development, contributing to unique and creative dishes that attracted new clientele.
- Greeted guests and led each party to specific table
- Delivered food to table using serving trays and refilled water glasses with pitchers.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
Head Bartender
The Brick Bar
05.2022 - 08.2023
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Modular Kitchen Designer
IKEA
07.2020 - 07.2022
- Contributed to company growth by consistently meeting or exceeding sales targets through thoughtful design proposals that resonated with clients'' needs.
- Developed comprehensive material lists for accurate budgeting, minimizing surprise expenses during construction stages.
- Reduced project costs through effective negotiation with suppliers for high-quality materials at competitive prices.
- Conducted on-site measurements to guarantee accurate dimensions were used in drafting precise blueprints for each project''s scope of work.
- Collaborated with architects and construction teams to ensure seamless integration of kitchen designs into overall home layouts.
- Continuously sought client feedback throughout the design process, making necessary adjustments to meet or exceed their expectations while maintaining budget constraints.
- Increased client satisfaction by designing custom modular kitchens tailored to individual needs and preferences.
- Optimized storage space within kitchens by integrating innovative solutions such as pull-out drawers and hidden compartments.
- Implemented creative problem-solving skills for overcoming unique design challenges presented by small spaces or unconventional room layouts while maintaining aesthetics and functionality.
- Worked closely with clients to identify their specific requirements, incorporating their feedback into final designs for optimal satisfaction levels.
- Streamlined design processes for efficient project completion, resulting in increased productivity and timely delivery.
- Maintained strong relationships with vendors and suppliers, ensuring timely deliveries of materials needed for projects without delays or shortages.
- Increased overall efficiency of kitchen spaces by optimizing workflows and appliance placement, resulting in improved usability for clients.
- Improved team collaboration by providing guidance and mentoring junior designers on best practices in modular kitchen design techniques.
- Actively participated in project management activities, ensuring timelines were adhered to and any roadblocks were addressed promptly.
- Effectively communicated design concepts to clients through presentations and visual aids, making sure they understood the benefits of each proposed feature within their new kitchen.
Shift Manager
McDonald's
10.2018 - 09.2019
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
No Degree - International Business
University of Economics
Varna, BulgariaBachelor - Computer And Information Sciences
Varna Free University "Chernorizets Hrabar"
Varna, Bulgaria05-2028
Certificate of Technical Studies - Computer Programming
Software University
Sofia, Bulgaria09-2026
High School Diploma -
First Language School
Varna, Bulgaria05-2020
Skills
Strong multitasking
Timeline
Chef De Rang
Luitpoldpark Hotel
09.2023 - Current
Head Bartender
The Brick Bar
05.2022 - 08.2023
Modular Kitchen Designer
IKEA
07.2020 - 07.2022
Shift Manager
McDonald's
10.2018 - 09.2019
No Degree - International Business
University of Economics
Bachelor - Computer And Information Sciences
Varna Free University "Chernorizets Hrabar"
Certificate of Technical Studies - Computer Programming
Software University
High School Diploma -
First Language School
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
JUAN SAMAYOAJUAN SAMAYOA
Housekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, SkanskaHousekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, Skanska
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Andreya AngelovaAndreya Angelova
Restaurant Hostess at TRAKATA PORTRestaurant Hostess at TRAKATA PORT
Riza RizaRiza Riza
Pharmacist at Polymeks EOODPharmacist at Polymeks EOOD