Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information - Skills And Abilities
Personal Information
Timeline
Generic

Brandon Mccowan

Lubbock,TX

Summary

With 20 years of experience supporting diverse environments, including retail, hospitals, and colleges, I am well-prepared to handle any issue that may arise. My extensive background has equipped me with the skills and knowledge needed to adapt quickly and effectively in any situation. Thriving in fast-paced and dynamic settings, my problem-solving abilities shine through. My track record of success in various industries speaks to my versatility and ability to deliver consistent results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Field Support Technician

United Supermarkets
12.2019 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed, configured and maintained computer systems and network connections.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

IT Contractor

Coventry Medical Center/KT Black Services
03.2017 - Current
  • Local IT tasks including imaging PC's, deploying hardware, Avaya IP phones, printers, McAfee Endpoint and Encryption.

IT Support Tech

Providence St. Joseph Health
03.2017 - 11.2019
  • Talking inbound calls from physicians and staff assisting with general IT issues as well as ticket routing and access management.
  • Supporting Office 365, Windows 10, Active Directory, SEP, Cisco Meraki, RDP remote support.

IT SPECIALIST

Southwest Oregon Community College
04.2016 - 03.2017
  • Local IT staff for both staff and students including desktop support, account setup, hardware troubleshooting, VoIP, projectors and other academic equipment.

IT Support Specialist

VXI Global Solutions
12.2010 - 10.2012
  • I started as an agent with the intention of moving to IT, was promoted within 90 days to IT Staff
  • Experience with ADUC, EMC, SEP, RDP support, VoIP, PC deployment, Norton Ghost.

TECH SUPPORT

IPOWER WEB HOSTING
01.2008 - 12.2008
  • I was hired as a temporary agent, but was brought on early due to performance by Mark Miller
  • Handled inbound calls from customers and assisted with domain registration and user tools for site creation.

Education

Associate - CIS

South Plains College
Lubbock, TX
05.2018

Skills

  • Hardware installation
  • Network configuration
  • Remote support
  • Printer Repair
  • Cabling & Termination
  • Analog/VG interface
  • Manged Mobile (SOTI)
  • Active Directory UC
  • Windows Deployment
  • Server/MSA Installation
  • Cisco Hardware installation

Certification

CompTIA A+, Present

Assessments

  • Basic Computer Skills: PC, Expert, 05/01/19, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems., https://share.indeedassessments.com/share_assignment/ttj4ru99as4istxs
  • Technical Support, Expert, 05/01/19, Applying protocols to identify errors and solutions in order to maintain system function., https://share.indeedassessments.com/share_assignment/btt9sjr-nzkitgby

Additional Information - Skills And Abilities

I have a diverse range of experience in technical support, from AT&T at age 18 during the GSM transition in 2002 to web hosting support in 2008. Currently finishing my B.S. in IT Security at WGU complete with multiple certifications CompTIA A+, Network+ current, Security+/Linux+ this summer. Experienced in ADUC, Exchange Console, Deepfreeze, SEP, VoIP, Hardware.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Flexible Technical Support Technician

Timeline

IT Field Support Technician

United Supermarkets
12.2019 - Current

IT Support Tech

Providence St. Joseph Health
03.2017 - 11.2019

IT Contractor

Coventry Medical Center/KT Black Services
03.2017 - Current

IT SPECIALIST

Southwest Oregon Community College
04.2016 - 03.2017

IT Support Specialist

VXI Global Solutions
12.2010 - 10.2012

TECH SUPPORT

IPOWER WEB HOSTING
01.2008 - 12.2008

Associate - CIS

South Plains College

Similar Profiles

CREATE PROFILE
Brandon Mccowan