Summary
Overview
Work History
Education
Skills
Certification
Projects
Additional Information
References
Timeline
Generic

Brandon Willey

Greenwood

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Data Analyst

Global Data Consultants
Chambersburg
06.2023 - Current
  • Validate and document admissions, discharges, eligibility, and outcome data against specifications.
  • Enhance data quality through rigorous cleansing and validation processes.
  • Evaluate third-party analytics tools and platforms, recommending optimal solutions for organizational use.
  • Generate and execute reports to ensure data accuracy, making corrections within specified timelines.
  • Provide technical support to resolve analytics and reporting issues efficiently.

Remote Senior Customer Service Representative / Technical Support

Maximus
VA
01.2020 - 05.2023
  • Delivered remote technical assistance for NYC Department of Health vaccination programs, supporting 100+ callers daily.
  • Maintained high performance in QA-monitored customer service, meeting hourly updated state requirements.
  • Troubleshot technical issues and provided solutions via phone and email, utilizing Microsoft Teams for reporting.
  • Conducted Zoom meetings and weekly trainings to adapt to changing protocols.
  • Used de-escalation techniques to manage irate callers and resolve technical challenges.

Laptop Technician, Sales, Manager

The Laptop Shop
Lewes
01.2004 - 01.2012
  • Repaired, restored, and refurbished laptops/pcs, salvaging parts to reduce costs.
  • Diagnosed and resolved hardware/software issues, improving customer satisfaction.
  • Trained colleagues in C++, Excel, and Office tools, ensuring departmental efficiency.
  • Managed daily operations, monitored sales quotas, and maintained high product quality standards.

Education

Associate’s Degree - Physical Therapist Assistant

Delaware Technical Community College
Georgetown, DE
01.2013

High School Diploma -

Woodbridge High School
Bridgeville, DE
01.2004

Skills

  • Customer support
  • Technical support
  • Software proficiency
  • Verbal and written communication
  • Team collaboration
  • Problem-solving
  • Friendly, positive attitude
  • Supervision and leadership
  • Conflict resolution
  • Account management
  • Multitasking
  • Organizational skills

Certification

  • AFPA Certified Personal Trainer, 2013
  • NASM Certified Personal Trainer, 2017, 2020
  • NASM Nutrition Specialist, 2017, 2019, 2021

Projects

  • Data Analysis and Reporting Optimization: Global Data Consultants, Chambersburg, PA, 06/23. Implemented data validation procedures, improving report accuracy within our team settings.
  • Technical Support Simulation: Simulated help desk scenarios, resolving 94% of technical issues within our time limitations (average 8 minutes).

Additional Information

Full-time or part-time, Relocation or remote work, Available upon request

References

References available upon request.

Timeline

IT Data Analyst

Global Data Consultants
06.2023 - Current

Remote Senior Customer Service Representative / Technical Support

Maximus
01.2020 - 05.2023

Laptop Technician, Sales, Manager

The Laptop Shop
01.2004 - 01.2012

Associate’s Degree - Physical Therapist Assistant

Delaware Technical Community College

High School Diploma -

Woodbridge High School

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Brandon Willey