Brenda Atieno
Hospitality
Dillingen Ad Donau
Summary
Proven track record in enhancing client satisfaction and team productivity at Helfende Hände -Soziale Dienst E.V through exceptional customer service and teamwork. Mastered active learning to efficiently prioritize tasks, achieving significant improvements in response times and environment cleanliness. Fluent in [Language], ensuring effective communication and collaboration across diverse teams. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
5
5
years of professional experience
Work History
Helping Hand in Nursing Home
Helfende Hände -Soziale Dienst E.V
09.2019 - 04.2020
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Supported the successful integration of new staff members through thorough training on company policies and procedures.
- Improved team productivity with effective communication, planning, and coordination of resources.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
Housekeeper
Donbosco Caritas
09.2015 - 11.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Donbosco Berufschule
Würzburg, Germany 04.2001 -
Skills
Active Learning
Teamwork and Collaboration
Following Directions
Customer Service
[Language] Fluency
Flexible Schedule
Languages
English
Advanced (C1)
Dutch
Intermediate (B1)
Cooking,watching movies and sports
Am a married woman with two kids ,,and with that cooking is part of my daily routine work and on a ditional to that i like trying different receipes from different countries..
On weekends we spend most of our time playing in the park with kids and later in the evening watching some film together.
Timeline
Helping Hand in Nursing Home
Helfende Hände -Soziale Dienst E.V
09.2019 - 04.2020
Housekeeper
Donbosco Caritas
09.2015 - 11.2017
High School Diploma -
Donbosco Berufschule
04.2001 -