Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Heckert

Brenda Heckert

Wilmington,DE

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty—track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.

Overview

26
26
years of professional experience

Work History

Sales Associate

Peter Kate – Women’s Upscale Retail Store
01.2024 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Provide personalized customer service, building strong client relationships.
  • Assist with merchandising, styling, and maintaining a visually appealing sales floor.
  • Managed returns, exchanges, and refunds per store policy.

Manager

Italian Idea – Fine Italian Leather Goods
01.2017 - 01.2024
  • Oversaw daily store operations, inventory management, and sales strategies, in-store and window displays.
  • Consistently met and exceeded sales goals,
  • Delivered exceptional customer experiences, increasing repeat clientele.

Professional Actress & Comedian (SAG/AFTRA)

Self-employed
01.2000 - 01.2024
  • Recurring roles: House of Cards (Netflix, Jodie Foster) and The Wire (HBO, Ernest Dickerson).
  • Performed comedy at venues and corporate events.
  • Developed and delivered original comedic material.

Education

Graduate -

A.I. DuPont High School
Wilmington, Delaware

University of Delaware
Newark, Delaware

Skills

  • Building Strong Relationships – Establishing trust and rapport with clients to foster long-term connections
  • Effective Communication – Engaging with clarity, empathy, and professionalism across diverse groups of people
  • Active Listening – Understanding client needs and tailoring solutions accordingly
  • Customer Engagement – Making clients feel valued and comfortable throughout the sales process
  • Interpersonal Skills – Connecting with individuals from all backgrounds with ease and authenticity

Timeline

Sales Associate

Peter Kate – Women’s Upscale Retail Store
01.2024 - Current

Manager

Italian Idea – Fine Italian Leather Goods
01.2017 - 01.2024

Professional Actress & Comedian (SAG/AFTRA)

Self-employed
01.2000 - 01.2024

Graduate -

A.I. DuPont High School

University of Delaware

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Brenda Heckert