Brenda Mutascu
Timisoara
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team/customer goals.
Hardworking and passionate job seeker with strong organizational skills eager. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Conga Administrator
Hella Forvia
08.2022 - Current
- User administration providing access, customize the access for different types of users (permission sets, sharing rules)
- System maintenance up to date with the updates done 3 times per year
- User training regarding the new updates and configurations
- Creation of the customize client contract documents using add-on X-author 1.0 and 2.0
- Maintain and Configure processes regarding the agreement process (approval process, query templates)
- Investigating and resolving issues related with templates, x-author errors, flows, system processes debugs
Salesforce Administrator
Hella Forvia
05.2021 - Current
- Set up and controlled user access levels across Salesforce environment.
- Adding and deactivating users.
- Securing Salesforce to ensure users only see the information that is appropriate for their job role.
- Importing/ update/ delete data with Data Loader or Salesforce Inspector
- Training people how to use Salesforce properly, creating knowledge articles
- Troubleshooting problems regarding different processes existent in the system when they arise
- Staying up to date on new Salesforce features as they are released and provide recommendation.
- Working closely with the business team in order to achieve their requirements.
- Investigating issues regarding reports and dashboards
- Ensure the creation and configuration of object, fields , buttons links and actions, page layouts, record types, validation rules
- Creating and configuring different processes in the system: approval process, cases (email-to-case), case assignment rules, Kanban items, accounts, contacts, opportunities, user profile
- creating and assigning for different types of access permission sets , sharing rules, roles, profiles, public groups, queues
- creating workflow rules, process builder
- creating and managing email alerts , email templates
- refresh of sandboxes with pre and post checks
- Trailhead badges/ active to salesforce community
SharePoint System Administrator
AtoS Romania
04.2017 - 05.2021
- Installing and administering SharePoint platforms for multiple clients across the world
- Maintaining a good functionality of the SharePoint environments and working closely with the end user to solve the issues they are encountering while working on the SharePoint platform;
- Create and maintain site collections and subsites;
- Verifying in AD users to see if they are compliant for the environment; unlock user account in AD Manage SharePoint content databases in SQL Server 2012(searching for the instances and databases that hosts the SharePoint sites)
- Regular proactive reviews of the infrastructure integrity by using SharePoint GUI or with PowerShell code: PowerShell code used for different types of actions, as getting the logs from the environment in order to search for the issue; creating new databases (also with the needed sites in them if required);
- Backups and restore of the sites from a required database; delete/create sites; renaming/duplicate sites; checking the status of the services used for SharePoint (starting/stopping them);
- NetBackup tool used in order to restore databases
- From the content perspective: searching, adding users with specified permission to the correct group in SharePoint for access, guide the user to self-site creation, unlock sites and list, renaming sites from GUI, deleting documents from recycle bin of the SharePoint site, mapping SharePoint sites to the user drivers; restoring old/deleted documents from SharePoint;
- Creating workflows on the library level of SharePoint sites; mounting and dismounting databases
- Maintaining servers up to date with latest patches.(verifying the services and the sites of SharePoint platform to be up and running after the KB installed from Microsoft)
- Working with tools of ticketing like SDM12.9 and ServiceNow(creating changes, opening tickets, implement and closing them)
- Microsoft SharePoint 2016 Certified Maintain a good quality of the documentations like physical and logical architecture of the SharePoint infrastructure and also helping the project newcomers to accommodate with specific client procedures and way of working;
- Troubleshooting SharePoint issues and incidents generated by System Center Operations Manager or raised by the end users;
- Handling on-call support for multiple clients.
- I have worked also as a Workplanner for about one year also when I was Sharepoint administrator planning the work for the team and provide feedback to the managers regarding the progress of the work done.
Education
Bachelor of Science - Management in Production And Transportation
Universitatea Politehnica Timisoara
07.2017
High School Diploma -
Colegiul National Banatean Timisoara
07.2013
Skills
- Good teamwork player, able to motivate others
- Being a calm and rational person gives me the opportunity to overcome conflicts
- Problem Resolution
- Multitasking
- Analytical Thinking
- Decision-Making
- Active Listening
- Troubleshooting
- Flexible and Adaptable
Additional Information
- Seminar
- 2013- Volunteering Red Cross
Languages
Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Organizational Managerial Skills
- Good organizational skills developed over time to be sure that I can meet the client deadlines
- I can confidently work under pressure in team or independently
- Reliable, flexible and hard working
Certificates Courses
Certificate SharePoint2016; SharePoint2013;2016; PowerShell, Office365, Trailblazer badges, Project Management (waterfall)
Personal Information
- Gender: Female
- Date of Birth: 09/01/1994
- Nationality: Romanian
Timeline
Conga Administrator
Hella Forvia
08.2022 - Current
Salesforce Administrator
Hella Forvia
05.2021 - Current
SharePoint System Administrator
AtoS Romania
04.2017 - 05.2021
Bachelor of Science - Management in Production And Transportation
Universitatea Politehnica Timisoara
High School Diploma -
Colegiul National Banatean Timisoara
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