Summary
Overview
Work History
Education
Skills
Certification
Creative writing, Events speech writing, Reading, watching documentaries and crime investigation, da
Additional Information
Timeline
Hi, I’m

BRENDA TESS NINSIIMA

Kampala
BRENDA TESS NINSIIMA

Summary

I believe each and everyone is gifted with something useful meant for someone still struggling, at some point of their own discovery. Life to me, is a gift and our role is to discover and fulfill the assignment that comes with it. I am blessed with some gifts and the most outstanding being, my interpersonal relations with different people from different nationalities. It is an amazing gift skill because it connects one with people from all races, making communication much easier and fun as well.

I believe in inspiring people who have lost hope, into becoming the best version of themselves again. I believe, this is my best skill to humanity, not forgetting, it comes with a unique ability of verbal expression, and a passion for creative writing, which could be a plus.

Overview

1823
years of professional experience
1
Certification

Work History

M&E Engineering Associates Kampala (project Contract

Customer Relations Manager
02.2019 - 10.2019

Job overview

  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.

SYBYL LIMITED

Customer Relations Manager
03.202 - Current

Job overview

  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Education

AGA KHAN HIGH SCHOOL

Uganda Advanced Education Certificate from LITERATURE, ECONOMICS, GEOGRAPHY/DIVINITY
2002

NAMASAGALI COLLEGE
Uganda, Kamuli District

Certificate For in Ordinary Level Secondary Educat from LITERATURE,GEOGRAPHY, BIOLOGY, ECONOMICS, MATHEMATICS
02.1999

NKUMBA UNIVERSITY
Uganda , Entebbe

Diploma in Science of Hotel Mgt And Institutional Catering

NKUMBA UNIVERSITY
Uganda , Entebbe

from Bachelor of Science in Tourism Operations Management
02.2016

Skills

Interpersonal relations:

I believe each and everyone is gifted with something useful meant for someone still struggling, at some point of their own discovery Life to me, is a gift and our role is to discover and fulfill the assignment that comes with it I am blessed with some gifts and the most outstanding being, my interpersonal relations with different people from different nationalities It is an amazing gift skill because it connects one with people from all races, making communication much easier and fun as well
I believe in inspiring people who have lost hope, into becoming the best version of themselves again I believe, this is my best skill to humanity, not forgetting, it comes with a unique ability of verbal expression, and a passion for creative writing, which could be a plus

Adaptability and Flexibility:

I am naturally a social person, so I find myself able to blend with most types of people & situations I have trained myself to always focus on the goal and not the challenges or distractions in between the mission Those always come to frustrate and fail the Vision, with this realisation, i am able to handle the most difficult client, because at time that client will be the challenge and distraction I know how not to give chance to this, by applying a positive attitude while releasing a friendly loving vibe to the situation all the wayI have taught from teenage age that 2 people can't both be high voiced, nothing can ever be resolved from it, one has to come down for the other to follow It always works like a charm

Project management:

I have had the previlage of setting up 2 new offices for a new project in the water and Sanitation field under a private engineering company that happened to be funded by KFW It was a big project and was involved in setting up offices, including procuring the office furniture and computer equipment, recruiting secretaries for both offices, keeping records and general running of the project for

Computer Skills:

I have trained in different computer skills which are Vital in today's world, because everything we do is somehow related to computers I have trained in the major packages like MS Office, Google Drive, Spreadsheets, different data entry and alittle Hardware, I continue to add onto my computer skills everyday, as it is soon becoming the only system we use, in every organisation globally

Certification

Certificates:

Training in MS

Office, Google Drive,

Spreadsheets, different data entry.

Counseling:
Certificate in HIV/ Aids counseling.

Foundation studies in bible Ethics:
Knowledge on God's word which avails the Privilege of building a successful Christian Life built on a right background.

Theology:
Currently pursuing a degree online in Theology studies in biblical and apologetic.





Creative writing, Events speech writing, Reading, watching documentaries and crime investigation, da

  • My passion for creative writing is really more of a gift, I am always writing something from my mind that comes from the research i do, which is mainly in line with Life, Life experiences, the meaning of our existence,
  • The inbuilt principles of God that we can not escape from because of their importance in helping us morally upright because they carry automatic consequences.
  • The difference between the physical and spiritual worlds, the similarities and how they are connected
  • write speeches for any kind of occasion, weddings,
  • graduation celebrations, Birthday celebrations, Bridal showers & Baby showers,

•   Farewell parties, Award events etc.

  • Fashion styling anyone that has got an event, a wedding reception specifically or a church service and fellowship.

     I love reading and research because it keep adding on the.  

     knowledge to write amazing write ups and articles.

•   The documentaries are normally based on true stories, they

     teach alot on watching out for chacter and personality traits

•   As for the crime movies, they are so amazing when it comes 

     to comparing certian real life incidents  and a similar ones in   

   

  • Lastly which that hobbie that i am so passionate about, fashion styling, I plan on opening up an online business in that field soon by God’s grace, where I would love to specialise in Church dresses and wedding reception dresses.
  • Dancing has always been, like the deepest love for me, but not just any dance, I have a passion for creative contemplary dance and Latino, Samba, Rumba etc. I can train anybody, Music and dance must have saved my life.


Regards

BTN

Additional Information


I have been a business owner before, specifically
in Restaurant business. I prepared and Served different
foods and beverages and I wouldn't say, I am an expert but I am capable of Setting up and running this kind of
business. I think this too was one of those businesses
You do without a passion, so it always gets to a point when you can't persevere because the passion is not
Enough to stick to it. That is why I beleive it is important
For us to do something we are passionate about and turn it into something valuable that people will come looking for it. My resume does not define who I am, it describes
What I studied and where I have worked before, for some reason I feel more enlightened, about life and so much, during the period I have not been unemployed , i have heard so much time, and in most of that time, I have self taught myself through research on topics from my reading. This routine can grow you in ways you can
not imagine.

Timeline

Customer Relations Manager

M&E Engineering Associates Kampala (project Contract
02.2019 - 10.2019

AGA KHAN HIGH SCHOOL

Uganda Advanced Education Certificate from LITERATURE, ECONOMICS, GEOGRAPHY/DIVINITY

NAMASAGALI COLLEGE

Certificate For in Ordinary Level Secondary Educat from LITERATURE,GEOGRAPHY, BIOLOGY, ECONOMICS, MATHEMATICS

NKUMBA UNIVERSITY

Diploma in Science of Hotel Mgt And Institutional Catering

NKUMBA UNIVERSITY

from Bachelor of Science in Tourism Operations Management

Customer Relations Manager

SYBYL LIMITED
03.202 - Current
BRENDA TESS NINSIIMA