Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Quiros

Newcastle

Summary

Dedicated and detail-oriented customer service professional with extensive experience in administrative support and financial services. Skilled in handling high call volumes, managing customer inquiries, and ensuring seamless front-desk operations. Adept at financial transactions, record-keeping, and maintaining compliance with industry regulations. Committed to providing exceptional service and contributing to organizational success.

Overview

11
11
years of professional experience

Work History

Universal Banker

First Citizens Community Bank
10.2022 - Current


  • Open new accounts and provide financial guidance
  • Educate customers on banking products and services to meet their financial needs
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.

Receptionist

Cohen’s Furniture
01.2014 - 01.2022
  • Processed payments and refunds using credit card machines and handled cash transactions
  • Managed high call volumes, addressing customer inquiries and resolving issues
  • Assisted customers in person, provided product information, and supported financing applications
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

William Penn High School
06-2013

Skills

  • Customer service excellence
  • Cash handling
  • Microsoft Office Suite
  • Record-keeping & compliance
  • Wire transfers
  • Ability to multitask & problem-solve
  • Team collaboration & independent work
  • Filing of documents

Languages

Spanish
Native or Bilingual

Timeline

Universal Banker

First Citizens Community Bank
10.2022 - Current

Receptionist

Cohen’s Furniture
01.2014 - 01.2022

High School Diploma -

William Penn High School

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Brenda Quiros