Brianna Berry
Newark
Summary
Dynamic Medical Assistant with bubbly personality and expertise in patient-focused care and phlebotomy, honed at Ent & Allergy Of Delaware. Proven ability to manage communications and maintain precise documentation, ensuring efficient office operations. Skilled in insurance authorizations and prioritizing stat orders, fostering a supportive environment for both patients and staff.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Ent & Allergy Of Delaware
01.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
Office Assistant
Progressive Health Of Delaware
01.2022 - 01.2024
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Paid attention to detail while completing assignments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Phlebotomist
Laborp
01.2020 - 01.2022
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist
CSL Plasma
01.2018 - 01.2020
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored supply levels and placed orders for laboratory supplies.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
- Provided guidance and support to laboratory personnel.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Customer Service Cashier
Acme Markets, Inc
01.2014 - 01.2019
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Christiana High
Newark, DE06-2014
Skills
- Medical office administration
- Intake control
- Check-in coordination
- Patient-focused care
- Phlebotomy
- Insurance authorizations
- Documentation expert
- Preparing specimens and samples
- Specimens collection and processing
- Prioritizing stat orders
- CPR
- Sterile technique
Timeline
Medical Assistant
Ent & Allergy Of Delaware
01.2024 - Current
Office Assistant
Progressive Health Of Delaware
01.2022 - 01.2024
Phlebotomist
Laborp
01.2020 - 01.2022
Phlebotomist
CSL Plasma
01.2018 - 01.2020
Customer Service Cashier
Acme Markets, Inc
01.2014 - 01.2019
High School Diploma -
Christiana High