Brianna Guadarrama

Personal Shopper

Walmart

Wilmington

04.2023 - Current

Secured and stored items until customer pickup.
Stocked shelves with newly received merchandise according to established guidelines.
Satisfied customers with quick, accurate service under tight deadlines.
Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Completed pickup and shopping orders for customers within local area.
I made sure to organize orders in a location to ensure others could find them for the customer.
We took orders outside in a timely manner, as we were being timed for multiple orders.
Zoned multiple sections of the store to ensure everything was in the correct location, and easy for customers to find the items they are looking for.
Communicated with people who speak both English and Spanish.
Handled customer service, as we can run into angry customers.
Handled reshop items and put canceled orders back into its location.
I made the schedule for the next day so that people in my department were aware of what their daily tasks are.
Apart from picking customers' online orders from the floor and taking orders outside, I also took care of exceptions, which involves looking for orders that other associates in my department couldn't find and making sure they're in their location around or in the back of the store.
While doing that, I also took care of management exceptions, which is the same thing, but if an item doesn't show up on a regular exception, it turns into management, where we can accept or deny a substitution, or find other locations for the canceled item.
During my time at Walmart, I have also trained new employees to be ready to do their part as a personal shopper.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Listened to customer needs to identify and recommend best products and services.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Greeted customers and answered product or service questions.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Organized clothing racks, shelves, and displays in the store according to size, color, and style.
Worked with groups of people to help get orders ready on time, and make sure we don't go overdue, whether it is on picks or taking orders outside.
Made sure quality checks were done to ensure the customer received all their items.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked on finding canceled orders and putting the stuff away to make sure we had more room for incoming orders, and kept an organized and safe spot for everyone.

Summary

Overview

Work History

Personal Shopper

Mcdonalds Crew Member

Education

High School Diploma -

Skills

Certification

Languages

Custom

References

Timeline

Personal Shopper

Mcdonalds Crew Member

High School Diploma -

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