Bridgette Natsai Hove
Hamm
Summary
Accomplished Customer Service Specialist with extensive experience in digital marketing, project management, technology, and customer relationship management. Proven track record in enhancing service delivery standards, optimizing office processes, and conducting effective internal and external communications. Adept at using CRM software to maintain accurate customer information and deliver personalized service. Strong background in coaching, agile management, and quality control. Career goals include leveraging skills to drive organizational success and improve customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Scalework
03.2023 - Current
- Measure the effectiveness of marketing, advertising, and communications programs and strategies
- Key information into computer equipment to create layouts for client or supervisor
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods
- Conducting internal and external communication
- Preparing and following up on meetings and job interviews
- Career coaching and study counseling
- Preparing schedules
- Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning
- Interview clients to obtain information about employment history, educational background, and career goals, and to identify barriers to employment
- Utilised CRM software to record customer interactions, track enquiries and maintain accurate customer information.
- Delivered personalised service by understanding individual customer needs and preferences.
- Collaborated with team members to share best practices and improve service delivery standards.
Digital Marketing Intern
GAO Tek
01.2018 - 12.2018
- Managed company social media accounts, creating engaging content and responding efficiently to comments, messages and reviews.
- Performed market analysis to determine market opportunities, trends and company threats.
- Provided day-to-day administrative assistance, keeping marketing records and reports up-to-date.
- Liaised with sales teams to create cohesive marketing campaigns across digital and traditional platforms.
- Facilitated online webinars and virtual events to engage with a wider audience.
- Assisted in managing the company's online reputation by monitoring and responding to online reviews.
- Designed email marketing campaigns, crafted compelling newsletters to retain and attract subscribers.
Customer Service Representative
McDonald's
09.2014 - 12.2014
- Addressed customer service enquires quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Implemented feedback gathering mechanisms, improving service delivery and enhancing customer experience.
- Coordinated with logistics teams to optimize delivery schedules, reducing wait times and improving customer satisfaction scores.
Executive Secretary
Rixi Taxis
01.2008 - 02.2011
- Streamlined office processes and systems to enhance productivity and reduce costs.
- Managed projects from conception to completion, coordinating between departments to achieve objectives on time.
- Handled national and international travel arrangements, ensuring accuracy of relevant information and booking details.
- Supported human resources tasks, such as recruitment, induction, and record-keeping, contributing to a positive work environment.
- Implemented and maintained filing systems, ensuring easy access to critical information and compliance with data protection regulations.
- Monitored office supplies and negotiated with suppliers to secure cost-effective contracts.
Education
GED -
Scalework
Germany11-2024
Certificate of Higher Education - Cloud Practitioner
Amazon Web Services
Remote2024
GED -
Berlin International Business Institute
Berlin, BE03.2017
Associate of Arts - Business Administration
University of Hamm Lippstadt
LippstadtGED -
University of Bonn Rhein Sieg
03-2016
Skills
- IT literate and Troubleshooting
- Project Management
- Time management
- Microsoft office proficiency
- Problem resolution
- Telephone etiquette
- Process optimization
- Senior leadership support
- CRM
- Active listening
- Account management
- Collarboration
Languages
English
Proficient
C2
German
Advanced
C1
Timeline
Customer Service Specialist
Scalework
03.2023 - Current
Digital Marketing Intern
GAO Tek
01.2018 - 12.2018
Customer Service Representative
McDonald's
09.2014 - 12.2014
Executive Secretary
Rixi Taxis
01.2008 - 02.2011
GED -
Scalework
Certificate of Higher Education - Cloud Practitioner
Amazon Web Services
GED -
Berlin International Business Institute
Associate of Arts - Business Administration
University of Hamm Lippstadt
GED -
University of Bonn Rhein Sieg
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