Britany A. Lugo

Assisted with day-to-day operations and activities.
- Supported event planning, guest check-in, and hospitality services.
- Welcomed and engaged with soldiers to ensure a home-like atmosphere.

- Assisted with special events and programs.

- Maintained clean, neat, and operational facilities to serve program needs.

• Oversaw planning and execution of USO, AAFES, Red Cross, and MWR-related programs and events.
  - Collaborated with partner organizations to ensure successful morale-building initiatives.
  - Served as the MWR Contracting Officer's Representative (COR), monitoring contractor performance, ensuring service quality, and acting as a liaison between contractors and the contracting officer to support morale and recreation programs for soldiers.
  - Developed systems to meet soldiers' needs and increase participation and satisfaction.
  - Fostered a positive, inclusive environment for soldiers and civilians alike.

• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.