Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britni Bishop

Townsend

Summary

Data processing professional with strong analytical skills and expertise in data management, cleansing, and transformation. Reliable team player known for achieving results and adapting to changing needs. Strong problem-solving abilities and excellent communication skills, fostering efficient collaboration and impactful outcomes.

Overview

15
15
years of professional experience

Work History

Data Processing Analyst

Nixon Medical
08.2024 - Current
  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Utilized established methods for data processing and analysis for consistency and accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Enter new accounts for sales department timely and effectively.
  • Work billing audits daily to ensure proper product billing.

Claims Benefit Specialist

Aetna
11.2022 - 08.2024
  • Processing and adjudicating claims, ensuring accurate coverage and payment.
  • Determine eligibility and coverage for each claim based of patients plan.
  • Ensure claims are accurate and comply with coding guidelines, medical necessity, and documentation requirements.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Maintained a high level of accuracy when inputting data into internal databases, ensuring all information was readily available for review by other team members as needed.
  • Assisted in the development of department goals and objectives, actively working towards achieving them through individual performance metrics tracking efforts.

Customer Service Representative

UniFirst
09.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Processed payments and applied to customer balances.

Teacher

Abc Kids Academy
06.2020 - 06.2025
  • Monitored children in classes, on field trips, and during lunch periods to identify and correct and safety problems.
  • Cleaned spaces regularly and sanitized surfaces daily to prevent spread of communicable diseases.
  • Put together fun lessons to engage children in learning foundational skills such as letter and number recognition.
  • Created activities to engage and interest children of various ages.
  • Kept supplies organized and well-stocked for upcoming lessons and typical usage.
  • Assisted older children in elementary-school homework, including reading, writing, and mathematics.

Manager

Bruny's Bail Bonds
04.2010 - 03.2020
  • Customer service Microsoft office Excel, Customer Care, Perform basic accounting services, including the handling of petty cash and invoicing Perform general clerical duties, including copying and faxing Schedule and confirm weekly appointments
  • Manage all day-to-day operations, including front desk, payment processing, scheduling, and more Handle multi-line phone system efficiently Establish work duties and ensure workflow is properly followed Answer and screen telephone calls, recording messages for quick reply as needed Build loyal clientele through warm, friendly attitude Initiate and maintain trusting relationships with supervisors, coworkers, and customers Manage bookkeeping efforts for the company Greet all customers with warm, friendly attitude Senegal English.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed, reviews assessing each employee's performance and developed improvement plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Education

High School Diploma - Administration

Penn Foster Career School
Scranton, PA
02.2021

Skills

  • Effective time management
  • Data reporting
  • Customer engagement
  • Effective listening
  • Problem-solving skills
  • Accurate data entry
  • Microsoft

Timeline

Data Processing Analyst

Nixon Medical
08.2024 - Current

Claims Benefit Specialist

Aetna
11.2022 - 08.2024

Customer Service Representative

UniFirst
09.2021 - 11.2022

Teacher

Abc Kids Academy
06.2020 - 06.2025

Manager

Bruny's Bail Bonds
04.2010 - 03.2020

High School Diploma - Administration

Penn Foster Career School

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Britni Bishop