Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies
Timeline
Generic
Britt-Mary Leppik

Britt-Mary Leppik

Berlin

Summary

Organized Operations Lead with a background in customer service, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.

Overview

6
6
years of professional experience

Work History

Operations Lead

Fyrtel Market
11.2022 - 06.2023
  • Served as primary point of contact for all operational inquiries, issues, and concerns.
  • Oversaw day-to-day operations and managed a team of operations staff.
  • Developed and implemented processes and procedures to streamline operations and improve efficiency.

Store Operations Supervisor

Gorillas
05.2021 - 11.2022
  • Lead and developed the team taking care of the warehouse operations while assisting with tasks as necessary.
  • Assisted warehouse manager and made sure that processes are implemented correctly.
  • Was responsible for strategic demand planning & inventory accuracy of the warehouse.

General Manager

Keller Door Books
07.2019 - 10.2020
  • Ran a successful English second-hand bookstore by stocking, recommending and selling books.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations.

Customer Support & Cancellations Specialist

N26
02.2019 - 07.2019
  • Provided customers best in class experience across multiple channels (live chat, email, phone).
  • Prevented fraud, protected data and safeguarded the clients.
  • Managed customer accounts, responding to inquiries and resolving customer service issues.

Customer Service Guest Specialist

Booking.com
03.2018 - 01.2019
  • Provided excellent customer support over phone and emails to guests and accommodation partners.
  • Solved complex situations involving accommodation, payments, fraud etc.
  • Protected sensitive data and safeguarded clients.

Waitress

Nalu Diner
02.2017 - 01.2018
  • Provided customers excellent service at a highly successful American restaurant.
  • Assisted the manager with various tasks.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Integration Course - German Language And Society

Volkshochschule
Berlin, Germany
08.2020

Vocational Education - Hair Styling And Design

Tallinn Industrial Education Centre
Tallinn, Estonia
02.2015

Skills

  • Financial reporting
  • Product knowledge
  • Consumer behavior
  • Interpersonal skills
  • Leadership
  • Administration
  • Data entry
  • Oral/written communication
  • Organization skills
  • Strategic planning

Languages

English
Advanced (C1)
Estonian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Intermediate (B1)

Hobbies

  • Reading
  • Interior design
  • Languages
  • Travelling
  • Board games

Timeline

Operations Lead

Fyrtel Market
11.2022 - 06.2023

Store Operations Supervisor

Gorillas
05.2021 - 11.2022

General Manager

Keller Door Books
07.2019 - 10.2020

Customer Support & Cancellations Specialist

N26
02.2019 - 07.2019

Customer Service Guest Specialist

Booking.com
03.2018 - 01.2019

Waitress

Nalu Diner
02.2017 - 01.2018

Integration Course - German Language And Society

Volkshochschule

Vocational Education - Hair Styling And Design

Tallinn Industrial Education Centre

Similar Profiles

CREATE PROFILE
Britt-Mary Leppik