Brittany Better
Wilmington
Summary
Dedicated individual seeking to utilize my customer service experience to launch a rewarding career while maintaining professional standards and ethical work habits to produce the highest quality content.
Knowledgeable PCT with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Parkview Nursing Home
11.2023 - Current
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and routine medical procedures.
- Monitored vital signs, documenting changes and reporting to healthcare team promptly.
- Maintained cleanliness and hygiene standards in resident living areas and common spaces.
- Trained new staff on best practices for patient care and safety protocols.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Advocated for resident needs, enhancing overall satisfaction with care services provided.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Community Living Specialist
RI International
10.2021 - 11.2023
- Assess and report living conditions.
- Document patient charts.
- Communicate with ACT Teams about patients’ needs.
- Developed individualized support plans to enhance community integration for clients.
- Facilitated daily living skills training to promote independence among individuals with diverse needs.
- Monitored client progress and adjusted strategies to meet evolving needs effectively.
- Advocated for client rights and resources within community settings, fostering empowerment.
- Implemented best practices in crisis intervention, enhancing safety and well-being of clients.
- Ensured a safe and supportive environment by consistently adhering to health and safety guidelines, reporting incidents promptly, and updating individual care plans as needed.
- Developed strong rapport with residents through consistent, empathetic communication and genuine interest in their personal lives.
- Educated family members on available resources designed to enhance their loved one''s overall wellbeing within the community setting.
- Maintained accurate records of participant progress towards goals while regularly reviewing data for adjustments or improvements in service delivery methods.
- Strengthened relationships within the community by collaborating with local organizations, businesses, and resources to ensure successful inclusion of individuals with disabilities.
- Assisted individuals in achieving personal goals related to employment or education by providing necessary resources, support, and encouragement.
Resident Assistant
Connections CSP
07.2020 - 10.2021
- Attend to the individual needs of the residents.
- Assist new residents transit smoothly into campus life by getting them involved with other residents and activities.
- Create and implement activities for new residents.
- Facilitate awareness and tolerance amongst residents.
- File and maintain reports for the campus director daily.
Driver
Urgent Ambulance
12.2019 - 07.2020
- Drove injured sick and convalescent individuals to hospitals and clinical facilities.
- Placed patients on stretchers and transferred them into emergency vehicles and ambulances.
- Maintained cleanliness and appropriate sanitary conditions in the vehicles by changing soiled linens, washing and sanitizing the interior of the vehicle.
- Updated fact records on recent accidents and emergency situations to law enforcement officials and hospital personnel.
- Regularly checked the ambulance to ensure proper working of all equipment and adequate storage of supplies.
Shift Supervisor/Cashier
Rite Aid
03.2011 - 06.2019
- Trained new cashiers.
- Processed check, cash and/or bank cards transactions.
- Tallied all the moneys at the end of each shift and completed bank deposits.
- Completed store inventory.
- Assisted customers in locating merchandise.
Education
Professional Medical Assistant Certification -
Harris School of Business
Wilmington, DE10.2016
Diploma - undefined
Alexis I. DuPont High School
Wilmington, DE06.2012
Nursing Assistant - Nursing
Echotech
Newport,DE08-2021
High School Diploma -
Alexis I Dupont High School
Greenville,DE06-2012
Practical Nursing - Nursing Practice
Pennsylvania Institute Of Technology
Media, PA03-2027
Skills
- Customer Service
- CPR/First Aid (AED) Certification
- Vital Signs/Chart Documentation
- MS Word/ computer knowledge
- Conflict resolution
- Medication Administer /Restraint Certification
- Verbal/written communication skills
- Detail-oriented
- Active listening
- Leadership Qualities
- Exceptional telephone etiquette
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Compassionate
- Bedside manner
- Vital signs monitoring
- Alzheimer's and dementia care
- Dressing assistance
- Electronic charting
Timeline
Certified Nursing Assistant
Parkview Nursing Home
11.2023 - Current
Community Living Specialist
RI International
10.2021 - 11.2023
Resident Assistant
Connections CSP
07.2020 - 10.2021
Driver
Urgent Ambulance
12.2019 - 07.2020
Shift Supervisor/Cashier
Rite Aid
03.2011 - 06.2019
Diploma - undefined
Alexis I. DuPont High School
Professional Medical Assistant Certification -
Harris School of Business
Nursing Assistant - Nursing
Echotech
High School Diploma -
Alexis I Dupont High School
Practical Nursing - Nursing Practice
Pennsylvania Institute Of Technology