Brittany Malden
Wiesbaden
Summary
Experienced Senior Program Analyst with 12+ years of program analysis expertise. Proven track record in analyzing complex technical and program management problems, resulting in innovative solutions and improved program performance. Strong communication skills ensure effective collaboration and conveyance of complex information. Bachelor of Science in Arts or Sciences from the University of Southern California. Proficient in program analysis, project management, risk assessment, and financial planning.
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
22
22
years of professional experience
Work History
IT Specialist
US Army Human Resources Command
11.2021 - 09.2024
- Served as the principal representative assisting HRC with soldier inquiries and complaint resolution by identifying specific problems, defining appropriate resolution strategies, referring issues as appropriate, and providing recommendations for resolution which policies did not exist
- Responsible for teaching and training personnel to navigate and operate multi-frame databases
- Maintained a proficiency evaluation rating above 98%; with 100% case closure rating resulting in zero complaints or escalations during tenure
- Provided exceptional customer service by promptly addressing problems reported by endorsers.
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Head Coach
Youth Sports Volunteer
10.2021 - 08.2024
- Responsible for skill and team building across Soccer and Basketball for multiple age groups
- Recognized for implementing innovative training techniques and fostering a positive and competitive culture
- Organized and oversaw all athletic events, including competitions, practices, and team meetings
- Collaborated with coaches to develop practice plans and strategies for improving team performance
- Implemented a concussion management program to ensure the safety and well-being of student-athletes
- Established strong relationships with parents and community members to promote a positive athletic culture
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
Office Manager and Dental Assistant
Smile Care Dentistry
06.2009 - 09.2010
- Opening the clinic by preparing the work area to receive patients, balancing the cash drawer, distributing the daily schedule, confirming future appointments, answering the phones, collecting payments for services, billing, and setting up new patient folders
- Responsible for ordering medical materials and coordinating their disposal
- Developed a Microsoft office database for internal patient files to simplify patient management
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Information Receptionist
Veteran Affairs Medical Center
01.2008 - 06.2009
- Proficient in MS Office including Word Excel and Outlook
- Adept at managing the development and dissemination of electronic publications
- Sound knowledge of the production of manual and electronic publications
- Extensive knowledge of effective communications techniques
- Experience preparing and maintaining reporting databases
- Excellent internal and external communications skills
- Experienced in patient check-in, insurance billing, conducted patient record keeping, maintained notary status, scheduled medical appointments, provided customer service through phones calls confirming appointments, and conducted adjustments for customer satisfaction
- Assisted colleagues with administrative tasks, fostering teamwork and supporting overall office success.
- Mitigated potential conflicts or misunderstandings between visitors/clients by actively listening to their needs before providing solutions.
- Safeguarded data integrity through regular database updates according to company guidelines.
- Facilitated the onboarding process for new employees by preparing necessary materials and offering guidance during orientation sessions.
Property Technician
Arapahoe County and Mesa County Sheriff's Office
11.2005 - 12.2007
- Manage accounts, including monitoring account performance, and providing account statements
- Provide timely and accurate financial advice to clients
- Monitor compliance with applicable laws and regulations
- Keep accurate records of transactions and ensure all paperwork is completed accurately
- Communicate with clients and other professionals to ensure accounts are managed properly
- Review documents and ensure they comply with applicable laws and regulations
- Coordinated with other technicians to complete complex projects efficiently while minimizing disruptions to tenants'' daily routines.
- Ensured safety compliance with regular property audits, minimizing potential hazards.
- Assisted in the preparation of properties for new tenants, ensuring a smooth transition process.
Clinical Operations Coordinator
US Nursing Corporation
10.2003 - 11.2005
- Responsible for keying in direct deposit forms, making W-2 adjustments and sending out copies to the employee, maintained and adjusted timecards for nurses, answered phone calls dealing with problems for the nurse's payroll, filed and made spreadsheets, organizing and leading meetings, publishing newsletters, event calendar, and sent out calendar invites and reminders for upcoming events ensuring mass participation
- Responsible for maintaining all insurance files and updating files when necessary
- Responsible for doing a quarterly insurance audit and presenting the results and recommendations to management
- Responsible for negotiating insurance coverage limits and premiums with each provider
- Responsible for maintaining an active database of all insurance information that was regularly reviewed by management
- Assisted in creating a semi-annual insurance audit that included suggestions on how the company could save money
- Responsible for seeking out information from other insurance carriers to compare to the rates and coverage the company was currently using
- Collaborated with other departments within the organization to share best practices and ensure consistent application of policies across all areas of clinical operations.
Assistant Instructor
ROTC Central High School
11.2002 - 10.2003
- Responsible for training, supervising, and coordinating all aspects of the ROTC department including scheduling, budgeting, and managing inventory
- Implemented a strength and conditioning program that led to a decrease in injuries and improved overall competition performance
- Developed and executed marketing campaigns to increase community engagement and support for the High School athletics program
- Spearheaded strategic fundraising campaigns resulting in a 25% year-over-year increase in contributions
- Implemented innovative athlete development programs that raised the student athlete graduation rate by 18% over two years
- Collaborated with marketing to enhance athletic program visibility, increasing game attendance by 30%
- Developed and managed an annual budget of over $1M, optimizing resource allocation and reducing costs by 15%
- Negotiated high-value sponsorship deals, generating an additional $500K in annual revenue for the athletics department
- Instrumental in the planning and construction of a new $3M athletic facility, completed on time and under budget
- Led a team of program managers and coaches to deliver top-tier sports programs, resulting in a 20% increase in national sports rankings
- Oversaw a successful bid to host a regional athletic conference, leading to a 35% increase in regional media coverage
- Managed the student-athlete recruitment process, achieving a 10% rise in athlete retention rates
- Provided support during classes, group lessons, and classroom activities.
- Participated in professional development opportunities, staying up-to-date on current educational trends and best practices.
- Assisted students in developing critical thinking skills through problem-solving exercises and group projects.
Education
Bachelor of Science - Criminal Justice
Excelsior University
Online03-2028
Associate of Science - General Studies
Otero Junior College
La Junta, Colorado03-2007
Skills
- 175 WPM
- Data Modeling
- Oracle
- Statistics
- Analytics
- Management
- Leadership
- Strategic Planning
- Organization
- Effective Communication
Timeline
IT Specialist
US Army Human Resources Command
11.2021 - 09.2024
Head Coach
Youth Sports Volunteer
10.2021 - 08.2024
Office Manager and Dental Assistant
Smile Care Dentistry
06.2009 - 09.2010
Information Receptionist
Veteran Affairs Medical Center
01.2008 - 06.2009
Property Technician
Arapahoe County and Mesa County Sheriff's Office
11.2005 - 12.2007
Clinical Operations Coordinator
US Nursing Corporation
10.2003 - 11.2005
Assistant Instructor
ROTC Central High School
11.2002 - 10.2003
Bachelor of Science - Criminal Justice
Excelsior University
Associate of Science - General Studies
Otero Junior College
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