Brittany Morrison
Townsend
Summary
Dynamic operations leader with a proven track record at Bank of America, excelling in regulatory compliance and document analysis. Recognized for optimizing workflows and enhancing employee productivity, consistently delivering high-quality results. A collaborative team player adept at managing complex inquiries and fostering seamless communication across departments.
Overview
8
8
years of professional experience
Work History
LEAD OPERATIONS OFFICER
Bank of America
Newark
12.2022 - Current
- Analyze legal documents and subpoenas to meet production requests.
- Ensure the secure and accurate compilation of necessary documents for timely delivery.
- Proficiently handle dynamic queue and caseload, consistently meeting due dates.
- Ensure adherence to state-specific regulations and bank protocols.
- Facilitate seamless communication with attorneys, clients, and relevant parties within the subpoena process.
- Achieve outstanding levels of performance in maintaining quality and productivity.
Litigation Support Specialist
Bank of America
Newark
10.2021 - 12.2022
- Liaised with customers, branch supervisors, and government agents about subpoenas and garnishments.
- Relayed subsequent actions to clients after researching attachment holds and subpoena requests.
- Resolved client issues effectively using advanced bank database management tools.
- Organized and streamlined research initiatives with both in-house teams and outside collaborators.
- Fulfilled legal process requests promptly in accordance with bank regulations.
ATM Deposits
Bank of America
Newark
08.2021 - 10.2021
- Handled inbound calls addressing both basic and complex client inquiries.
- Assisted clients in enrolling in self-service digital platforms.
- Tailored solutions to client issues within established guidelines.
- Acknowledged and monitored concerns raised by clients promptly.
- Demonstrated reliable presence.
Credit Assistance Specialist
Bank of America
Newark
11.2020 - 08.2021
- Managed remediation of late payments for high-risk profiles.
- Expertly mitigated intense customer complaints.
- Facilitated client participation in loss mitigation initiatives.
- Analyzed foreclosure documentation and client notices of intent to ensure accuracy.
- Directed clients on reinstatement procedures to prevent foreclosure.
- Managed inbound and outbound calls efficiently.
Billing & Insurance Coordinator
Alpine & Rafetto Orthodontics
Wilmington
05.2019 - 06.2020
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Drafted and analyzed patient contracts.
- Formulated strategies for client treatment plans through consultations.
- Assessed coverage information, accurately submitting claims.
- Managed reconciliation of aged patient accounts.
- Oversaw Account Receivable reports.
Relationship Management Consultant
SoFi
Claymont
09.2017 - 05.2019
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Ensured compliance with applicable federal, state and local laws related to lending activities.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Located and suggested loan packages that met client needs and priorities.
- Compiled and analyzed data to support loan approvals.
Education
Associate of Science - Business Management
Harcum College
Bryn Mawr, PA05-2010
High School Diploma -
Christiana High School
Newark, DE06-2008
Skills
- Microsoft Excel Proficiency
- Proficient in Microsoft Office
- PowerPoint Proficiency
- Regulatory compliance
- Workflow optimization
- Database management
- Project management
- Document analysis
- Employee productivity
- Quality-oriented team player
- Adaptive team player
References
References available upon request.
Timeline
LEAD OPERATIONS OFFICER
Bank of America
12.2022 - Current
Litigation Support Specialist
Bank of America
10.2021 - 12.2022
ATM Deposits
Bank of America
08.2021 - 10.2021
Credit Assistance Specialist
Bank of America
11.2020 - 08.2021
Billing & Insurance Coordinator
Alpine & Rafetto Orthodontics
05.2019 - 06.2020
Relationship Management Consultant
SoFi
09.2017 - 05.2019
Associate of Science - Business Management
Harcum College
High School Diploma -
Christiana High School
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