Brittney Berg-Gustke
Schellerten
Summary
Business Transformation Manager with 8 years demonstrated expertise in stakeholder engagement and project leadership. Proven track record in streamlining processes and implementing strategic initiatives. Delivered comprehensive change management solutions that increased operational efficiency and enhanced business performance.
I am a collaborative leader who partners with coworkers to promote engaged, empowering work culture. I have a passion for building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Transformation Manager
Mettler-Toledo Garvens GmbH
04.2021 - Current
- Led 4 SAP roll-in projects, involving 13 separate countries, through successful implementations of technical solutions and aligning with business objectives
- Stabilized business health within 3-4 months after transition to SAP by producing 11+ BI sales reports to communicate project outcomes and insights to senior leadership
- Facilitated 10+ global process and template harmonization initiatives by leading bi-monthly meetings with Sales Excellence Team.
- Mentored 3 junior staff members on best practices in business transformation methodologies and tools.
- Designed 17 optimized workflows and administered SAP cross-training to 6 internal departments using said workflows.
- Identified, documented, and resolved over 80 process and functional gaps through as-is process analysis and system enhancements
- Supported development of 81-87 custom SAP system enhancements through gathering crucial input from business stakeholders and collaborating with functional teams (global IT)
Inside Sales Team Lead
Mettler-Toledo Product Inspection
12.2020 - 03.2021
- Led team of 6 sales reps using BI reporting, individual monthly objectives, hands-on continuous improvement team activities, and executing strategic initiatives to enhance customer engagement by 13% in 4 months
- Facilitated open communication among team members encouraging collaboration and problem-solving in challenging situations by initiating a buddy system within the team
- Reduced material data governance enrichment processing time by 32% by building cross-functional request communication tool via Excel
- Optimized efficiency of the sales team with a weekly resource allocation schedule prioritizing team members strengths as well as availability increasing quote turnover from 6 to 10 per team member
SAP Key User
Mettler-Toledo Product Inspection
08.2019 - 12.2020
- Identified 37 Legacy system process gaps and used BI reporting to present project risks and progress to global management teams and local upper management monthly
- Reduced end-to-end process fulfillment time by 48 hours by enhancing SAP process with support from communication and tracking tools via Excel
- Created and executed 58+ User Acceptance Tests via HPQC and ALM platforms to evaluate proposed technical solutions and decide pass or fail on sales processes
- Extracted, analyzed, and reported daily 41 department specific KPIs to upper management also providing root cause and solution recommendations leading to a 23% in productivity and 26% increase in revenue in 4 months
Customer Satisfaction Analyst
Mettler-Toledo Product Inspection
04.2018 - 08.2019
- Increased our customer satisfaction ratings by 19% over 1 year by implementing a more user friendly customer satisfaction survey format and structured follow up process
- Developed and implemented 3 data reporting tools to enhance operational visibility and decision-making efficiency during monthly business health sessions
- Conducted monthly performance reviews for10 sales reps using BI reporting analysis and customer satisfaction survey data
Senior Recruiting Coordinator
The Fountain Group, LLC
10.2012 - 04.2018
- Led recruiting coordination team of 3 by administering excel analysis training and implementing GoogleDocs for real time data reporting in a fast-paced recruiting environment
- Managed the creation and distribution of 40-50 Fortune 500 job requisitions daily, coordinated hourly with 8 Account managers and 35 recruiters resulting in a maximum 4-5 minute turn around time from job requisition received to recruiter actively working
Education
No Degree - Psychology and Business
St. Petersburg College
Clearwater, FLNo Degree - Psychology and Business
University of South Florida
St. Petersburg, FLSkills
- SAP ERP (CRM / ECC)
- BI Reporting
- HPQC / ALM testing environment
- Microsoft Excel Analysis
- Microsoft Visio
- Microsoft TEAMS Project Planner
- Microsoft LOOP
- Microsoft SharePoint
- Microsoft Office Outlook
- Microsoft Power Point
- Microsoft OneNote
- Trello
- GoogleDocs
- Adobe Acrobat
Accomplishments
- Successfully managed and implemented a data tracking tool for incentive customers resulting in 30% decrease in fulfillment time
- Managed 5 separate environmental clean up initiatives over 3 years through 3 organizations with a 90% success rate
- Collaborated with a team of 25 to gather and deliver hurricane relief supplies increasing overall donations by 11%
- Earned 3 'Above and Beyond' service awards in the span of 4 months by developing strong client relationships with key accounts through consistent communication and attentive customer service
Certification
- Jan 2020 - Present: German - Level A2.2
Lingoda Language Studies:
- Jan 2020 - Dec 2020: Professional Ethics and Communication 1&2
Cortiva Institute
- Jan 2018 – Dec 2022: Mettler Toledo Leadership Development Program
Mettler Toledo, LLC
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Business Transformation Manager
Mettler-Toledo Garvens GmbH
04.2021 - Current
Inside Sales Team Lead
Mettler-Toledo Product Inspection
12.2020 - 03.2021
SAP Key User
Mettler-Toledo Product Inspection
08.2019 - 12.2020
Customer Satisfaction Analyst
Mettler-Toledo Product Inspection
04.2018 - 08.2019
Senior Recruiting Coordinator
The Fountain Group, LLC
10.2012 - 04.2018
No Degree - Psychology and Business
St. Petersburg College
No Degree - Psychology and Business
University of South Florida
Interests
- I love creating smoothly flowing growth environments and I do so in my free time by researching and planning travel for my friends and family
- I enjoy free form mural painting that challenges my strategic decision making skills on the fly